Zevacor is using PureCloud Communicate to support more than 100 employees across distributed offices who field calls from patients seeking advice from nuclear pharmacists.
“The FDA requires patients whose treatment involves our products to quickly reach a nuclear pharmacist if they have questions about possible side effects,” said Wendy Comer, Zevacor’s office manager. “PureCloud Communicate has helped us meet this requirement by giving us visibility into employee status and profiles so we can quickly transfer callers to the right person.”
Zevacor began searching for a new communications solution when it merged Zevacor Molecular with Zevacor Pharma (formerly IBA Molecular), which added 16 U.S. locations and took the company from about 20 employees to more than 100.
“The merger and new product offerings meant we needed a phone system that could better manage interactions between many more offices and employees,” Comer said.
Zevacor selected PureCloud Communicate for its fast deployment, ease-of-use and and rich capabilities for connecting employees and patients.
“Not only did we get PureCloud Communicate up and running in about a month, we started seeing immediate benefits without any assistance from our IT department,” Comer said.
As Zevacor has continued to hire employees and reorganize its workforce, PureCloud Communicate continues to help it grow quickly while streamlining processes.
“PureCloud Communicate was built to easily integrate with our Active Directory system so we can add new users in just a few minutes,” Comer said. “If we want them to begin answering calls or place them in queues, we simply check a box.”
Overall, Comer cites PureCloud Communicate with helping to make the merger successful as it continues to undergo changes. “Combining two organizations is a complicated process,” she said. “PureCloud Communicate has helped us simplify this process by uniting our offices and employees so we can present a single, helpful face to patients and customers.”
PureCloud Communicate uses microservice architecture built atop the Amazon Web Services Cloud for fast and continuous feature delivery, and maximum reliability, scalability and security. The service includes real-time enterprise collaboration tools, such as searchable employee profile information, instant messaging, multi-user chat rooms, multi-party video conferencing, and desktop sharing. It also includes cloud-based storage and easy sharing of documents, images and other content, plus sophisticated IP PBX capabilities, such as auto-attendant, call recording, speech recognition and unified messaging.
To view the Zevacor case study, visit https://www.inin.com/content/zevacor.
For more information about PureCloud Communicate, visit https://www.inin.com/unified-communications.
Zevacor Molecular and Zevacor Pharma are subsidiaries of Illinois Health and Science (IHS), a non-profit healthcare system that specializes in enhancing patient care through strategic investments in healthcare-related opportunities. The Zevacor family supports IHS’s mission to enhance longevity and the quality of human life through improved patient care and outcomes. Zevacor Molecular and Zevacor Pharma develop, manufacture and distribute PET and SPECT radiopharmaceuticals and associated educational services used in nuclear medicine and molecular imaging. For more information, visit www.zevacor.com.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global leader of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 150-plus pending patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It's also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide. For more information, visit www.inin.com.
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