Global Contact Center Systems Buyers Guide 2016 - Research and Markets

DUBLIN--()--Research and Markets has announced the addition of the "2016 Global Contact Center Systems Buyers Guide" report to their offering.

The landscape for choosing a contact center solutions partner has become complex, with dozens of options to choose from across contact center systems, cloud, and business process outsourcing providers. Rampant industry consolidation has further clouded the picture.

The purpose of this Buyers Guide is to provide enterprise organizations with a fundamental assessment of contact center system providers and their capabilities. The guide is based on extensive primary and secondary research and provides the reader with market trends and in-depth profiles of suppliers.

Key Topics Covered:

1. Executive Summary - The Competitive Landscape at a Glance

- Introduction

- The Study

2. List of Abbreviations

3. Market Trends

- Move to the Cloud

- Global is Important

- Multichannel is Mature

- Omnichannel is Here to Stay

- Customer Experience is the Center of the Omnichannel Universe

- Digital Transformation is on Its Way

- Key Considerations

4. Company Profiles

- Alcatel-Lucent Enterprise (ALE)

- Altitude Software

- Aspect Software

- Avaya

- Calabrio

- CallMiner

- Cisco

- Enghouse Interactive

- Genesys

- Huawei

- Interactive Intelligence

- InVision Software

- Mitel

- Nexidia

- NICE

- Noble Systems

- SAP

- Teleopti

- Unify

- Verint Systems

- ZOOM International

5. Companies to Watch

6. Conclusions

For more information about this report visit http://www.researchandmarkets.com/research/n2rcv2/2016_global

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Related Topics: Call Centres

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Related Topics: Call Centres