ManageEngine Announces New ServiceDesk Plus MSP; Support for Android for Work at GITEX 2016

Company Highlights New MSP Help Desk, Mobile Device Management Editions; Exhibits Entire IT Management, Security Suite at Event

  • ServiceDesk Plus MSP: Improved automation, integration, asset management
  • Mobile Device Manager Plus: Enhanced Android device management, security
  • Visit ManageEngine at GITEX 2016 at DWTC, Hall 7, Stand A7-10

DUBAI, United Arab Emirates & PLEASANTON, Calif.--()--ManageEngine, the real-time IT management company, today formally announced the latest version of ServiceDesk Plus MSP, the web-based, ITIL-ready help desk software specifically built for managed service providers (MSPs). The company also announced it supports Android for Work in the latest version of its mobile device management (MDM) solution, Mobile Device Manager Plus. The moves enhance help desk automation, integration and asset management for MSPs while bolstering Android device management and security for IT teams.

ManageEngine will be exhibiting the latest version of ServiceDesk Plus MSP and Mobile Device Manager Plus and the rest of its IT management and security portfolio at the 36th GITEX Technology Week being held in Dubai, October 16-20, 2016. ManageEngine is meeting with customers, partners and attendees at Dubai World Trade Centre, Hall 7, Stand A7-10.

“This year, GITEX is about re-imagining realities,” said Nirmal Manoharan, regional director of sales, ManageEngine. “That theme makes GITEX the perfect venue for us to roll out products and exhibit an end-to-end IT management suite that empowers IT teams to revamp their operations in response to the new speed of business and the new demands being placed on them.”

ManageEngine News for GITEX Technology Week 2016

At GITEX 2016, ManageEngine is exhibiting solutions for network and applications management, IT service management, Active Directory and log management, security management, and IT analytics. Highlights of the company’s event exhibit include:

Service Desk Plus MSP 9.2: Available this week, the latest version of ServiceDesk Plus MSP improves IT service delivery to MSP customers. Highlights include more automation, contextual integration, and enhanced asset management capabilities, such as:

  • Codeless customization that lets technicians create dynamic ticket forms that validate user input.
  • Custom menus that invoke third-party applications from within the ticket interface.
  • Asset barcode integration that lets IT asset managers build asset inventory information with automated barcode generation and scanning.

Mobile Device Manager Plus: To simplify management and enhance security for Android device users on versions 5.0 and above, ManageEngine and Google have partnered to support Android for Work in Mobile Device Manager Plus. Now, Mobile Device Manager Plus users can leverage Android for Work features such as:

  • OS-level separation of work and personal data in the same device.
  • Isolated and encrypted containers for work-related apps.
  • Secure purchase and distribution of apps with Google Play for Work.

For more information about ManageEngine, please visit http://www.manageengine.com/; follow the company blog at http://blogs.manageengine.com/, on Facebook at http://www.facebook.com/ManageEngine and on Twitter @ManageEngine.

About ServiceDesk Plus MSP

ServiceDesk Plus MSP is a web-based, ITIL-ready help desk software solution designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls, and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls. For more information about ServiceDesk Plus MSP, please visit https://www.manageengine.com/products/service-desk-msp.

About Mobile Device Manager Plus

Mobile Device Manager Plus is a one-stop MDM solution available both on-premises and in the cloud. It can be integrated with ManageEngine’s Desktop Central to provide a unified endpoint management solution for both PCs and mobile devices. The MDM software helps enterprises configure, manage and secure mobile devices and applications from a central location. Mobile Device Manager Plus is positioned in EMA Radar as a “strong value” provider and partners with Google and Samsung KNOX. Prices start at $15/device annually. For more information about Mobile Device Manager Plus, please visit https://www.manageengine.com/mobile-device-management.

About ManageEngine

ManageEngine delivers the real-time IT management tools that empower IT teams to meet organizational needs for real-time services and support. Worldwide, established and emerging enterprises — including more than 60 percent of the Fortune 500 — rely on ManageEngine products to ensure the optimal performance of their critical IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine is a division of Zoho Corporation with offices worldwide, including the United States, India, Singapore, Japan and China. For more information, please visit http://www.manageengine.com/; follow the company blog at http://blogs.manageengine.com/, on Facebook at http://www.facebook.com/ManageEngine and on Twitter @ManageEngine.

ManageEngine is a trademark of Zoho Corporation. All other brand names and product names are trademarks or registered trademarks of their respective companies.

Tags: ManageEngine, real-time IT, Zoho, GITEX, MSP, managed service provider, mobile device management, MDM, Android for Work, Google, ITIL, ITSM, help desk, service desk, IT management

Contacts

TECHMarket Communications
Dottie O’Rourke, 650-344-1260
ManageEngine@TECHMarket.com

Release Summary

Company highlights new MSP help desk, mobile device management editions; exhibits entire IT management, security suite at event.

Contacts

TECHMarket Communications
Dottie O’Rourke, 650-344-1260
ManageEngine@TECHMarket.com