TAMPA, Fla.--(BUSINESS WIRE)--TeamViewer®, a global pioneer of remote control and online collaboration software, today announced the integration of its remote control app with the Salesforce Service Cloud platform.
The Salesforce Service Cloud allows support staff to provide faster, smarter customer service across multiple channels, including web, email and mobile devices. With the TeamViewer integration, Service Cloud customers can initiate a remote control session directly from the Salesforce Agent Console, allowing supporters to connect to the user’s device and resolve a potential issue extremely efficiently. Once the session is closed, all relevant data will be archived and displayed in the case history. With this new functionality, IT staff can also provide remote guidance if a user requires assistance to perform a job on their device. These guidance sessions can be recorded and stored so they can be used for future training jobs.
The TeamViewer App is available in the Salesforce AppExchange and can be used with the qualifying licenses. Salesforce customers can simply download the app to boost the reach of their service desks, reduce issue resolution times, and increase the satisfaction of their customers. All from the same screen without having to launch or configure another app.
“Salesforce is the global CRM leader. That alone is reason for us to be extremely proud of this integration,” says Andreas König, CEO at TeamViewer. “Additionally, this partnership aligns with our quest to significantly extend our reach, and be able to address enterprise level clients along and small and medium sized businesses.”
More information about TeamViewer for the Salesforce Service cloud is available at: https://www.teamviewer.com/en/integrations/salesforce
Salesforce, Salesforce Service Cloud, AppExchange and others are among the trademarks of salesforce.com, inc.
Founded in 2005, TeamViewer is fully focused on the development and distribution of high-end solutions for online communication, collaboration and remote monitoring of IT systems. Available in over 30 languages and with more than 200 million users worldwide, TeamViewer is one of the world’s most popular providers of remote control and online meeting software. airbackup, a powerful cloud-based backup solution, and ITbrain, a valuable remote monitoring and IT asset tracking solution, complement TeamViewer’s product portfolio. For more information, visit: www.teamviewer.com Follow us on Twitter at @TeamViewer and on our blog at blog.teamviewer.com. © 2016 TeamViewer GmbH. All rights reserved.