DENVER--(BUSINESS WIRE)--Dizzion, Inc., a full-service End User Computing (EUC) provider, and CarrierSales, a leading master agency for strategic communications and cloud deployments, today announced a new strategic partnership that will combine Dizzion’s secure, cloud-delivered desktops with CarrierSales’ focus on the contact center space to drive agent productivity, lower capital expenditures and increase customer confidence.
The contact center industry has unique, constantly evolving needs, and as customer expectations change, these organizations need to optimize their workforce and improve efficiencies. Common issues faced by contact centers that this partnership will address include:
- Endpoint security concerns
- Managing a work-at-home staff or third party contractors
- Scaling more quickly when bringing on new agents to accommodate rapid growth or seasonal demand spikes
- Optimizing in-house IT resources
“We are thrilled about this partnership with CarrierSales,” said Margie Sims, VP of Sales, Dizzion. “By pairing Dizzion’s superior virtual desktop technology with CarrierSales’ expertise in the call center space, we can help the industry solve critical personnel-related challenges and identify further opportunities for growth for both organizations.”
Dizzion’s virtual desktops utilize cloud computing to enable agents to securely access applications and data from any device, anytime, anywhere. Contact centers are thereby able to embrace global workforce trends like work-from-home programs while maintaining the security of customer information and a seamless user experience for remote agents. Businesses can also achieve faster time to market and scale new desktops in minutes or hours, not days, without having to rely heavily on their own IT resources.
“We know very well the problems these organizations face on a daily basis – we live and breathe this world and no one else in our industry has the resources we do to not only navigate the contact center space, but to support it,” said Richard Murray, President, CarrierSales. “This is the biggest growth area for our company and the partnership with Dizzion will put us both at the forefront of a significant market opportunity.”
By 2020, customer experience will overtake price and product as the key brand differentiator, and in this competitive climate where 75 percent of customers believe it takes too long to reach a live agent (according to a Harris Interactive survey), it is essential for contact centers take advantage of the technology available to optimize efficiency.
“We’re pleased to be working with Dizzion and are excited about the positive impact our two organizations can make in the contact center space,” said Ray Hicken, VP of Sales, Contact Center Solutions, CarrierSales. “Dizzion’s inventive approach to an evolving virtual workplace is exactly what this industry needs to future proof itself.”
Established in 2011, Dizzion, Inc. is a global provider of end-user computing services, including cloud-delivered Desktops as a Service (DaaS), paired with complementary offerings like secure endpoints, application delivery and storage. The company is delivering the next generation of virtual desktop solutions to meet the demands of a remote global workforce in industries with stringent security and compliance needs, including business process outsourcing, financial services, healthcare and insurance. Dizzion’s mission is to enable users to securely access applications and data from any device, anywhere increasing mobility and productivity. To learn more about Dizzion, visit www.dizzion.com.
CarrierSales is an award-winning master agent recognized both nationally and internationally for distributing business IT and telecom services with a strategic niche in cloud, contact center, and mobility solutions. Since the creation of CarrierSales in 2001, the company has supported its sales partners with dedicated attention, sales engineering, unparalleled back office support and aggressive commissions. With decades of telecom experience and a forward-thinking portfolio with access to over 350 providers, CarrierSales can tailor a custom solution to fit any company’s unique needs. For more information, go to www.carriersales.com or give us a call at 801-838-7819.