PITTSBURGH--(BUSINESS WIRE)--Pittsburgh-based Duquesne Light Company and Atlanta-based Allconnect, Inc., today announced their partnership to offer Allconnect’s Move Advisor service, a free, one-stop resource for Duquesne Light customers to receive personalized assistance with home service choices.
When customers contact Duquesne Light to transfer or establish electric service, they now have the option to speak with an Allconnect Home Service Advisor who reviews the numerous home services options specifically available at their new address, including satellite TV, cable TV, Internet, phone and home security systems. By leveraging proprietary technology and analytics, Allconnect is able to identify promotions and bundles specific to the customer’s needs, then provides end-to-end service, including order placement and installation scheduling.
“At Duquesne Light, we are always looking for opportunities to better serve our customers,” said Campbell Hawkins, Vice President of Customer Service. “With the help of Allconnect, Duquesne Light customers now have access to a service that can alleviate some of the stress associated with moving.”
Duquesne Light provides electricity to more than a half million customers in Southwestern Pennsylvania. With the addition of Duquesne Light customers, Allconnect reaches more than 50 million households throughout the country.
“We pride ourselves on making things easier for our partners—and for their customers,” said Sam Howe, Allconnect CEO. “We look forward to working with Duquesne Light and serving the people of the Pittsburgh region.”
About Duquesne Light Company
Duquesne Light Company is committed to more than keeping the lights on; it powers the moments in its customers’ lives. As a next generation energy company, Duquesne Light Company’s nearly 1,500 employees are dedicated to delivering reliable and safe energy to more than a half a million customers in southwestern Pennsylvania.
Allconnect offers customers a convenient single source to compare and connect integrated media, broadband, home protection, energy and green products. Allconnect’s services are available through utility and energy companies representing over 50 million households, and via affiliates. Through more than 20 million annual consumer touch points, the company acquires customers, increases revenue and generates higher customer satisfaction for its partners. Allconnect’s customer satisfaction ranks among the top three companies nationwide based on its 2015 American Customer Satisfaction Index score. Founded in 1998, Allconnect is headquartered in Atlanta, Georgia, with additional offices in Lexington, Kentucky and St. George, Utah. For more information, visit allconnect.com or follow the company on Twitter and Facebook.