Citi Advances Digital Strategy with Launch of ‘eSubmit’ in Western Europe

New service demonstrates bank’s commitment to digitization and enhancing client experience

LONDON--()--Citi’s Treasury and Trade Solutions’ has launched electronic document submission (“eSubmit”), a digital service that allows clients to complete the account opening process by returning electronic versions of account opening documentation rather than paper, in select Western European countries.

The new offering, to be rolled-out in phases to select Western European countries including Denmark, Finland, Norway, Sweden, Ireland, France, Jersey and the United Kingdom, aims to eliminate the paper intensive process of account opening while speeding-up the overall process of onboarding. The service will also offer clients an accelerated method to sign documents when account signers are geographically dispersed. The service was previously made available to pilot clients in the United States and Canada.

“This is an important advancement for Citi as we continue to execute against our goal to deliver a simple, streamlined, account opening process”, comments Sabine McIntosh, Global Head of Account Services Product, Citi Treasury and Trade Solutions. “By embracing the move toward digitization, and continuing our efforts to digitize our services, clients using eSubmit can be more efficient in managing their bank account management requirements.”

Magdalena Mielcarz, EMEA Head of Channel and Enterprise Services, Citi Treasury and Trade Solutions, continues: “Traditionally, account opening and maintenance requests have been extremely paper intensive. This service aims to diminish this, providing our clients with a more direct document exchange and the potential for faster turnaround times with their account management requests.”

About Citi Treasury and Trade Solutions:

Citi Treasury and Trade Solutions (TTS) enables our clients' success by providing an integrated suite of innovative and tailored cash management and trade finance services to multinational corporations, financial institutions and public sector organizations across the globe. Based on the foundation of the industry's largest proprietary network with banking licenses in over 100 countries and globally integrated technology platforms, TTS continues to lead the way in offering the industry's most comprehensive range of digitally enabled treasury, trade and liquidity management solutions.

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Additional information may be found at www.citigroup.com | Twitter: @Citi | YouTube: www.youtube.com/citi | Blog: http://new.citi.com | Facebook: www.facebook.com/citi | LinkedIn: www.linkedin.com/company/citi

Contacts

Belinda Marks
EMEA Public Affairs
T: +44 207 508 3082
M: +44 (0)776 913 7553
E: belinda.marks@citi.com

Contacts

Belinda Marks
EMEA Public Affairs
T: +44 207 508 3082
M: +44 (0)776 913 7553
E: belinda.marks@citi.com