AristaMD Expands eConsult Services System Wide at North County Health Services in San Diego

Expansion Based on Successful Pilot that Improved Timely Access to Specialty Care

In a four-month pilot with San Diego's North County Health System, the AristaMD eConsult platform facilitated communication between primary care providers and specialist physicians, markedly reducing in-person referrals. (Graphic: Business Wire)

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SAN DIEGO--()--AristaMD, a technology-enabled service company providing a suite of electronic specialist consultation and referral tools, and North County Health Services (NCHS), a private not-for-profit community health center that serves over 70,000 patients across 13 clinic locations annually in San Diego, today announced the expansion of AristaMD’s eConsult platform to all clinics system wide at NCHS.

The expansion follows a four-month pilot that significantly outperformed expectations. In 65 percent of cases where a specialist was engaged for an electronic consultation (eConsult) utilizing the AristaMD platform and specialist panel, the issue was successfully resolved in under four hours and replaced the need for an in-person visit.

The AristaMD eConsult Platform is designed to improve access to specialist care and reduce costs by facilitating rapid collaboration between primary care providers (PCPs, NPs, PAs) and specialists. AristaMD offers the only comprehensive referral platform in the market that includes proven clinical work-up checklists being utilized by leading academic medical centers across the country, a HIPAA-compliant eConsult platform and robust data analytics.

“Not only are we empowering our providers with the support they need to make referral decisions, we are also improving high-quality and timely specialty care access for our patients who may not otherwise have gotten the care they needed,” said Dr. Denise Gomez, Clinical Director of Adult Medicine at NCHS. “As the pilot program was met with positive outcomes and very high acceptability by both providers and patients alike, we are thrilled to expand access to the eConsult service to all of our locations throughout North County.”

During the four-month pilot, NCHS providers at three locations consulted electronically with AristaMD’s adult and pediatric care specialists, enabling a significant amount of specialty care to be provided in the primary care setting and eliminating the need for many in-person specialist visits. Results of the pilot include:

  • 65 percent of the pilot program’s eConsults resolved the patient’s issue altogether so that an in-person specialist visit was not necessary
  • Top three specialties were dermatology, orthopedic surgery and cardiology
  • 91 percent of providers acknowledged that the program had a significant influence on their patients’ care plan
  • Nine out of 10 providers would recommend the service to others

“We deliver results to providers and their patients in a few hours, replacing the need to wait weeks and months to see a specialist,” said Rebecca Cofinas, President and CEO of AristaMD. “In this pilot, nearly two-thirds of patients got the answers they needed within four hours without the need for an in-person visit with a specialist. We see these results across the board in all of our clients from rural systems to urban centers, and we are extremely pleased to have NCHS expand to all of its locations."

About the AristaMD eConsult Platform

The AristaMD eConsult Platform includes a two-part process that consists of comprehensive work-up checklists licensed exclusively from the University of California, San Francisco (UCSF), and a simple, effective electronic consult (eConsult) platform. The AristaMD eConsult Platform is proven to reduce overall specialist visits, ER visits and hospital admissions. The platform is designed to be flexible to fit the unique workflow, technology and clinical needs of each provider, from small rural clinics to large county health systems in urban environments.

About North County Health Services

North County Health Services is a private not-for-profit organization that serves over 70,000 patients annually at 13 community health centers in Carlsbad, Encinitas, Oceanside, San Marcos, Ramona and Perris, and through two mobile clinics. NCHS has been providing affordable, quality & comprehensive primary care to members of north San Diego County communities who are uninsured or underinsured for over 40 years. Services at NCHS include pediatrics, obstetrics, gynecology, chiropractic, dental care, radiology, pharmacy and transportation services as well as community health outreach, prevention and disease management programs. NCHS accepts private insurances, Medi-Cal and Medicare. If you are uninsured, you may be eligible for low or no-cost programs based on your income, qualify for a discount or use our monthly payment plan. For more information, visit www.nchs-health.org or call 760-736-6767

About AristaMD

AristaMD is a digital health company focused on assisting primary care providers in offering expanded specialty care through high-impact tools and solutions to reduce unnecessary referrals. Designed by practicing physicians, the AristaMD eConsult Platform combines clinical guidelines developed at UCSF, specialist eConsults and robust data collection and reporting into one easy-to-use software platform that is interoperable with core EMRs. AristaMD partners with clients to use the company’s platform for their own specialists or can directly provide eConsults through its comprehensive panel of board-certified specialists. AristaMD is at the forefront of designing exceptional tools to enable physicians to collaborate, promoting efficiency and optimal clinical care.

Contacts

Merryman Communications
Joni Ramirez, 323-532-0746
joni@merrymancommunications.com
or
North County Health Services
Carley Star, 760-736-7068
carley.star@nchs-health.org

Release Summary

The use of AristaMD’s eConsult platform has been expanded to all clinics system wide at North County Health Services following a four-month pilot that significantly outperformed expectations.

Contacts

Merryman Communications
Joni Ramirez, 323-532-0746
joni@merrymancommunications.com
or
North County Health Services
Carley Star, 760-736-7068
carley.star@nchs-health.org