Vivint Smart Home Protects Customers Against Fire Damage with Smart Home Technology and 24/7 Monitoring

During National Fire Prevention Week, Vivint Smart Home urges homeowners to adopt monitored smart home systems for greater protection in the event of fire

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Mark and Sandy Sperling of Crown Point, Indiana, recognize the benefits of a monitored system when their dehumidifier malfunctioned and started a fire in their home.

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PROVO, Utah--()--Each year, three out of five home fire deaths occur in homes with no smoke alarms or no working smoke alarms.* During National Fire Prevention Week, Vivint Smart Home, the largest smart home services provider in North America, urges homeowners to adopt a monitored approach to fire prevention. Professionally monitored security and smart home systems offer families the greatest level of protection as the peak months for home fire incidents approach.**

“Whether you are home or away, a quick response to a fire alert can make all the difference in protecting the things that matter most,” said Steve Dixon, senior vice president of customer experience and operations at Vivint Smart Home. “Without a monitored system, you could get a fire alert inside your home or on your phone, but you would be responsible to call the fire department. But if you happen to be away from home or without your phone, you may not get the alert in time to avoid significant fire damage.”

With more than one million customers in North America, Vivint Smart Home anticipates helping approximately 1,000 customers affected by home fires in 2016. Homeowners who want greater protection against fire should consider the following advantages of a monitored system:

* 24/7/365 Monitoring. In a fire emergency, even a few seconds can make a big difference in protecting lives and preserving property. In the event of fire, the award-winning monitoring team from Vivint Smart Home responds within seconds and will quickly alert fire crews, allowing homeowners to focus on getting to safety. Professional monitoring also provides peace of mind to homeowners when they are away from home, knowing that the Vivint monitoring team will respond quickly to preserve property in a fire emergency.

* System Alerts. When the smoke detectors of a smart home system sense a fire, the system sends alerts to both the homeowner’s smart phone and to the Vivint monitoring center which can dispatch emergency resources. As many homeowners neglect to replace dead batteries in their smoke detectors, a smart home system will also send alerts to remind them when battery levels are low so they can replace in a timely manner.

* Advanced Fire Detection Technology. The smoke detectors in a Vivint smart home use photoelectric detection technology to sense dangerous smoldering fires in their earliest stages. Other smart home sensors can assist in early fire detection. For example, if an outside fire begins to spread to the home and breaks a window, a window sensor will trigger an alert to homeowners that something is wrong, even before the smoke enters the home enough to trigger the smoke detector.

Vivint customers Mark and Sandy Sperling of Crown Point, Indiana, recognized the benefits of a monitored system right away when their dehumidifier malfunctioned and started a fire in their home. The quick alert from their smart home helped the couple exit the home quickly and the Vivint monitoring team immediately contacted them to ensure their safety.

“Even after we told the monitoring representative we had called the authorities, they called back again to make sure the fire department had arrived on the scene,” said Mark Sperling. “It’s nice to have peace of mind knowing that we have a dependable system with a company that will go above and beyond to provide exceptional service.”

Vivint Smart Home provides smoke detectors as part of its security and smart home systems, which are supported by 24/7 monitoring and can include automatic locks, a smart thermostat, cameras, cloud storage and an array of sensors. For more information on how a Vivint smart home provides greater protection against fire, visit www.vivint.com.

To learn more about National Fire Prevention Week, visit www.nfpa.org.

* http://www.nfpa.org/public-education/campaigns/fire-prevention-week/fast-facts-about-fire
** http://www.usfa.fema.gov/downloads/pdf/statistics/v17i2.pdf

About Vivint Smart Home

Vivint Smart Home is the largest smart home services provider in North America. The company combines innovative products and services to offer homeowners the best smart home experience. As the only vertically integrated smart home company, Vivint delivers its integrated platform and products with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than one million customers throughout the U.S. and Canada. For more information, visit www.vivint.com.

Contacts

Vivint Smart Home
Abram Jones, 801-461-9782
abram@methodcommunications.com

Release Summary

During National Fire Prevention Week, Vivint Smart Home, the largest smart home services provider in North America, urges homeowners to adopt a monitored approach to fire prevention.

Contacts

Vivint Smart Home
Abram Jones, 801-461-9782
abram@methodcommunications.com