WASHINGTON--(BUSINESS WIRE)--IBEX Global Solutions (IBEX), a leading provider of contact center services and other business process outsourcing (BPO) solutions, announced the addition of Paul Inson as the new Chief People Officer. Paul will lead a unified effort to hire, reward and retain top talent for the company.
“Paul has 25 years of experience in human resources, 10 years in business process outsourcing and is one of the top talents in the industry for developing a work-at-home operating model, a growing segment of our industry,” said Bob Dechant, CEO of IBEX Global. “His expertise will help reinforce and strengthen our employee-focused culture.”
Inson was head of HR at Alpine Access, the leading work-at-home outsourcer, where he directed all aspects of Alpines Access’ human resource policies and initiatives. SYKES acquired Alpine Access in 2012, where he was subsequently named VP of HR for SYKES Enterprises. Inson was responsible for the vision, strategy and tactics of all HR services in North America including SYKES Home. Previous experience includes human resource leadership roles at Capgemini Americas, Interlink Group and R.L. Polk.
“In this critical role, Paul will accelerate our strategy to differentiate IBEX by continuing to develop our culture with a passionate and engaged workforce second to none,” continued Dechant. “Our agents are a vital asset to this company. Paul will help us maximize the potential of all our employees.”
“I am very pleased and eager to accept this new role with IBEX,” said Inson. “I am confident together we can make IBEX an even better place to work. The reason IBEX has thrived is because of its employee-based culture. I am excited to be able to build on that foundation.”
ABOUT IBEX GLOBAL
IBEX Global (AIM: IBEX), headquartered in Washington, D.C., USA delivers onshore, near shore, and off-shore business process outsourcing solutions in seven countries across 22 sites, maintaining a network of over 15,000 employees. IBEX focuses on improving the customer service experience on behalf of over 70 global clients through multi-channel inbound and outbound communications in over 20 languages.