LONDON--(BUSINESS WIRE)--Thunderhead, a leader in enterprise technology for customer engagement, today announced the appointment of James Bodha as Chief Operating Officer. Bodha, formerly Chief Financial Officer at Thunderhead, will now oversee the company's worldwide operations and strategy execution as Thunderhead continues to scale its ground breaking enterprise customer engagement solution, the ONE Engagement Hub.
Launched in 2014, the ONE Engagement Hub is a quick-to-deploy SaaS solution designed to surface customer insight in real-time, across every interaction throughout the entire customer journey. Through its advanced listening and learning capabilities, ONE surfaces unique customer insight and journey behavior, enabling enterprises to optimize marketing and customer retention strategies, and drive conversation-led engagement, building stronger and more valuable relationships with their customers.
As Chief Operating Officer, Bodha will be responsible for the day-to-day management of the business, driving global operations across all functional areas. As CFO for Thunderhead over the last three years, Bodha successfully oversaw the sale of Thunderhead’s Smart Communications’ division to leading private equity firm Accel-KKR. He has strong financial and leadership experience in the technology sector across public, venture capital and private equity ownership.
Glen Manchester, founder and CEO at Thunderhead commented, “We’re delighted to appoint James as COO of Thunderhead at an extremely exciting time for the business. James has made a tremendous impact during his three-year tenure at the company, and he has an extensive knowledge of our business and operations.”
Glen continues, “With innovation in our DNA, Thunderhead has a proven track record for building successful businesses. With James driving operations, we are now primed to take advantage of our leadership in the customer engagement market and scale our business.”
“Customer engagement has become increasingly critical for brands,” James Bodha, COO said. “We believe the ONE Engagement Hub is the ultimate solution for customer engagement and I look forward to working with the global Thunderhead team, our partners and our clients to help them build stronger and more meaningful relationships with their customers.”
Bodha has previously held CFO roles with companies in Europe, the UK and North America, including NASDAQ quoted and FTSE 250 software companies. Prior to joining Thunderhead James was the CFO at Socialbakers, a leading provider of social analytics technology. Previously, he held senior positions at Myriad Group AG, Aircom International, Openwave Systems and Anite.
Customers don’t talk to you because they like you, they talk to you because they need something; they need it now and on the platform that suits them.
At Thunderhead we join up web, mobile, high street and contact centre customer experiences, connecting them with your existing CRM system giving you a multi-dimensional view of your customers.
Our intuitive ONE Engagement Hub allows you to act on the right customer need at the right time. For the first time, customer relationships can be effectively managed at scale.
Now you can interact with customers as individuals. Effortless engagement just got personal.
For more information about Thunderhead visit www.thunderhead.com.