The analysts forecast the global information technology service management (ITSM) market to grow at a CAGR of 7.78% during the period 2016-2020.
Consumerization of IT will be a major trend for market growth during the forecast period. The rise in the consumerization of IT is reflected in the trend, whereby, employees seek user-friendly devices, apps, and personal computing at the workplace. Such technologies also enable the modern mobile workforce to function effectively from any location. Self-service technologies are being used to boost employee efficiency. In such a scenario, enterprises that offer their employees BYOD policies must ensure that all devices, infrastructure, systems, and networks have been electronically secured.
According to the report, automating IT and business processes will be one of the major drivers for growth of the market. Automation helps organizations to streamline operational processes and improve efficiency. Streamlining of technology also helps to achieve an optimum level of IT service delivery system. Automation in a business process reduces manual work, technical errors, and the costs associated with operational procedures. It also rationalizes the workflow to craft a better end-user experience.
Further, the report states that risk of ITSM project failure will be a challenge for the market.
- BMC Software
- CA Technologies
Key Topics Covered:
PART 01: Executive summary
PART 02: Scope of the report
PART 03: Market research methodology
PART 04: Introduction
PART 05: Market landscape
PART 06: Market segmentation by application
PART 07: Market segmentation by end-user
PART 08: Geographical segmentation
PART 09: Market drivers
PART 10: Impact of drivers
PART 11: Market challenges
PART 12: Impact of drivers and challenges
PART 13: Market trends
PART 14: Vendor landscape
PART 15: Key vendor analysis
PART 16: Appendix
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For more information about this report visit http://www.researchandmarkets.com/research/l6lp9v/global_itsm