Global ITSM Market to Grow 7.78% by 2020 - Need to Reduce IT Costs While Gaining Flexibility - Research and Markets

DUBLIN--()--Research and Markets has announced the addition of the "Global ITSM Market 2016-2020" report to their offering.

The analysts forecast the global information technology service management (ITSM) market to grow at a CAGR of 7.78% during the period 2016-2020.

Consumerization of IT will be a major trend for market growth during the forecast period. The rise in the consumerization of IT is reflected in the trend, whereby, employees seek user-friendly devices, apps, and personal computing at the workplace. Such technologies also enable the modern mobile workforce to function effectively from any location. Self-service technologies are being used to boost employee efficiency. In such a scenario, enterprises that offer their employees BYOD policies must ensure that all devices, infrastructure, systems, and networks have been electronically secured.

According to the report, automating IT and business processes will be one of the major drivers for growth of the market. Automation helps organizations to streamline operational processes and improve efficiency. Streamlining of technology also helps to achieve an optimum level of IT service delivery system. Automation in a business process reduces manual work, technical errors, and the costs associated with operational procedures. It also rationalizes the workflow to craft a better end-user experience.

Further, the report states that risk of ITSM project failure will be a challenge for the market.

Key vendors:

  • BMC Software
  • CA Technologies
  • HP
  • BM

Key Topics Covered:

PART 01: Executive summary

PART 02: Scope of the report

PART 03: Market research methodology

PART 04: Introduction

PART 05: Market landscape

PART 06: Market segmentation by application

PART 07: Market segmentation by end-user

PART 08: Geographical segmentation

PART 09: Market drivers

PART 10: Impact of drivers

PART 11: Market challenges

PART 12: Impact of drivers and challenges

PART 13: Market trends

PART 14: Vendor landscape

PART 15: Key vendor analysis

PART 16: Appendix

For more information on this topic, check out the Computing and Technology section of the Research and Markets' blog.

For more information about this report visit http://www.researchandmarkets.com/research/l6lp9v/global_itsm

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Related Topics: Computing Services

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Related Topics: Computing Services