WASHINGTON--(BUSINESS WIRE)--IBEX Global Solutions (IBEX), a leading provider of contact center services and other business process outsourcing (BPO) solutions, announced today Bruce Dawson has joined the company as the Chief Sales and Client Services Officer. Dawson has spent over 21 years in the BPO industry leading sales and client service efforts for companies with a large global footprint.
Dawson will spearhead the IBEX Business Development and Client Services teams and will use his expertise interfacing with existing clients for the company. Most recently, Dawson was the executive vice president and director for Atento, and was responsible for near shore and US operations and business development for the $2 billion provider.
“Bruce’s experience in developing solutions across the Philippines, near shore and US markets fits perfectly with our services and capabilities,” said Bob Dechant, CEO of IBEX Global. “I've had the opportunity to work with Bruce previously and I am confident he will be able to create an enormous amount of value for our clients - existing and future - and our shareholders.”
Dawson’s experience includes senior vice president of global account management for Sitel Worldwide, restructuring the account management division. He was also the senior vice president for sales and business development for Stream Global Services responsible for revenues exceeding $550 million.
Additional industry experience includes a senior vice president of global accounts for Teletech Holdings, where he was focused on growing the technology, retail, healthcare and travel/hospitality verticals. Earlier in his career and prior to moving to Denver, Colorado, Dawson was the vice president of sales at Stream and Convergys in Cincinnati, Ohio.
ABOUT IBEX GLOBAL
IBEX Global (AIM: IBEX), headquartered in Washington, D.C., USA delivers onshore, near shore, and off-shore business process outsourcing solutions in seven countries across 22 sites, maintaining a network of over 15,000 employees. IBEX focuses on improving the customer service experience on behalf of over 70 global clients through multi-channel inbound and outbound communications in over 20 languages.