DAYTON, Ohio--(BUSINESS WIRE)--The Dayton Power and Light Company (DP&L), a subsidiary of The AES Corporation (NYSE: AES), ranks 9th in the Midsize Midwest Electric Utility segment, according to the J.D. Power 2016 Electric Utility Residential Customer Satisfaction StudySM.
DP&L’s 681-point overall customer satisfaction rating represents a 19 point improvement from last year’s survey. The company’s strong improvements year-over-year outpaced the Midwest Midsize average. Areas with significant increases included Communications (+26), Corporate Citizenship (+26), Billing & Payment (+19) and Price (+21).
“The DP&L team challenges itself every day to provide the safest, most reliable power possible. But we’re not satisfied stopping there. DP&L people are personally committed to provide each of our 515,000 customers throughout West Central Ohio a first-rate customer experience with every interaction,” said DP&L President and CEO Tom Raga. “This recognition is proof positive that our customer-focused efforts are making a difference for the people we serve. I couldn't be more proud of the entire DP&L team.”
The 2016 study evaluated 137 electric utilities in the U.S. for overall residential customer satisfaction based on performance in six key areas: power quality and reliability; price; billing and payment; corporate citizenship; communications; and customer service.
For more information about DP&L, visit www.dpandl.com.
About The Dayton Power and Light Company and AES
The Dayton Power and Light Company is the principal subsidiary of DPL Inc. (DPL), a regional energy provider and an AES company. DPL’s other significant subsidiaries include AES Ohio Generation, LLC (AES Ohio Gen), Miami Valley Insurance Company (MVIC), and Miami Valley Lighting, LLC (MVLt). The Dayton Power and Light Company, a regulated electric utility, provides service to over 515,000 customers in West Central Ohio; AES Ohio Gen engages in the operation of merchant peaking generation facilities; MVIC, a captive insurance company, provides insurance services to DPL and its subsidiaries, and MVLt maintains outdoor lighting to governments and businesses. DPL, through its subsidiaries, owns and operates approximately 3,000 megawatts of generation capacity, of which 2,000 megawatts are coal-fired units and 1,000 megawatts are solar, natural gas, battery storage and diesel peaking units. For more information about the company, please visit www.dplinc.com. Connect with DP&L at www.twitter.com/dpltoday, www.linkedin.com/company/dayton-power-and-light, and at www.facebook.com/DPLToday.
The AES Corporation (NYSE: AES) is a Fortune 200 global power company. We provide affordable, sustainable energy to 17 countries through a diverse portfolio of distribution businesses as well as thermal and renewable generation facilities. Our workforce of 21,000 people is committed to operational excellence and meeting the world’s changing power needs. AES’ 2015 revenues were $15 billion and AES owns and manages $37 billion in total assets. To learn more, please visit www.aes.com. Follow AES on Twitter @TheAESCorp.