LEXINGTON, Mass.--(BUSINESS WIRE)--Imprivata®, the healthcare IT security company, today announced that Senior Vice President of Customer Experience, Carina Edwards, has been appointed to the board of directors of the College of Healthcare Information Management Executives (CHIME) Foundation. Ms. Edwards will serve a four-year term, beginning on January 1, 2017.
With more than 20 years of healthcare technology experience, Ms. Edwards has a strong track record of helping companies realize their next stages of growth and creating customers for life by transforming customer insights into easy to experience solutions that fuel customer success. In her role at Imprivata, she is responsible for the company’s worldwide professional services, customer support, customer advocacy, customer retention, and information technology teams, leading a team of 155 individuals in North America, EMEA, and APAC.
“At Imprivata, we aim to deliver a signature experience that ensures we never lose a customer,” said Ms. Edwards. “This commitment comes through deep partnership with our customers, many of whom are CHIME members. Through collaboration we have scaled our customer engagement model, implemented a customer advocacy program, and transformed our post-sales experience, resulting in a customer retention rate of more than 97 percent. I look forward to continuing to work with CHIME to improve quality across the care continuum and to foster excellence in healthcare IT.”
“Carina is a passionate advocate for CHIME and its mission of building exceptional leaders to transform healthcare,” said Charles Christian, FCHIME, LCHIME, CHCIO, chairman of the CHIME Foundation board. “Through her work on the CHIME CIO Fall Forum planning committee and support of CHIME Lead Forums, Carina has helped bring professional development and education to CHIME members. Importantly, through focus groups held at the fall forum, she’s worked to develop strategic partnerships between foundation firms and CHIME members.”
The College of Healthcare Information Management Executives (CHIME) is an executive organization dedicated to serving chief information officers and other senior healthcare IT leaders. With more than 1,900 CIO members and over 150 healthcare IT vendors and professional services firms, CHIME provides a highly interactive, trusted environment enabling senior professional and industry leaders to collaborate; exchange best practices; address professional development needs; and advocate the effective use of information management to improve the health and healthcare in the communities they serve. For more information, please visit chimecentral.org.
Imprivata®, the healthcare IT security company, enables healthcare organizations globally to access, communicate, and transact patient information securely and conveniently. The Imprivata platform addresses critical compliance and security challenges while improving productivity and the patient experience. For more information, please visit www.imprivata.com.