IRVING, Texas--(BUSINESS WIRE)--NEC Corporation of America (NEC), a leading provider and integrator of advanced IT, communications, networking and biometric solutions, today announced that Technology Marketing Corporation (TMC), a global, integrated media company, has named NEC’s UNIVERGE® Business ConneCT as a 2016 Contact Center Technology Award winner, presented by CUSTOMER magazine.
"Contact centers play a crucial role in how organizations attract and retain customers. They are increasingly evolving due to all of the new technologies available today that provide them with much more flexibility and functionality than ever before,” said Larry Levenberg, vice president, NEC Corporation of America. “It is with great satisfaction that we accept this award from TMC’s CUSTOMER magazine. Their recognition of our UNIVERGE Business ConneCT contact center solution validates the top line communications link it provides our enterprise customers and how it enables them to easily engage their customers to grow business and increase loyalty. UNIVERGE Business ConneCT is a key asset of our UNIVERGE unified communications portfolio and it meets the dynamic needs of any organization, small or large.”
UNIVERGE Business ConneCT (BCT) is a fully integrated, versatile Employee, Operator and Contact Center unified communications suite for NEC's UNIVERGE 3C and UNIVERGE SV9300 communications platforms. Scalable, flexible and robust, it supports many languages to suit each individual’s/customer’s needs and its intuitive interface makes it easy to use - with minimal training. As a completely software-based solution, additional features or users can be enabled by simply activating more licenses.
The wealth of features and functionality offered by BCT enables organizations to provide personalized, accurate and qualified responses to customers – increasing customer satisfaction. And, with its versatile user modes, it allows designated employees, operators and agents to easily switch between various modes to ensure coverage of incoming calls during peak times as needed. BCT also provides group statistics plus extensive reporting tools for insight into agent performance, costs and trends.
NEC’s UNIVERGE Business ConneCT solution addresses a contact center’s most critical business objectives – from speeding its ability to respond and measuring its performance, to enhancing customer satisfaction, increasing management effectiveness and fostering customer loyalty.
“Congratulations to NEC for being awarded the 2016 CUSTOMER Contact Center Technology Award. UNIVERGE Business ConneCT has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize NEC’s achievement.”
This 11th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
Results of the 2016 CUSTOMER Contact Center Technology Award were published in the July/August edition of CUSTOMER Magazine: http://www.customerzone360.com/topics/customer/articles/424923-customer-magazine-announces-winners-the-2016-contact-center.htm.
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