TAMPA, Fla.--(BUSINESS WIRE)--For the fourth consecutive year, the residential customers of TECO Peoples Gas have ranked the utility highest in customer satisfaction among midsized natural gas companies in the south region in the J.D. Power annual study.
“We aim to provide excellent customer service, and we are so proud that our customers have recognized us with this honor four years in a row,” said T.J. Szelistowski, president of TECO Peoples Gas. “We work hard every day to meet our customers’ expectations to deliver safe, reliable and clean-burning natural gas to their homes and businesses.”
TECO Peoples Gas ranked highest in customer satisfaction in residential natural gas service among midsized gas utilities in the south region, which includes eight states. The company ranked the highest in price, customer service, safety and reliability, communications and corporate citizenship among its peers in the region segment.
J.D. Power’s 2016 Gas Utility Residential Customer Satisfaction Study is based on more than 62,000 responses from residential customers of the 82 largest gas utilities across the continental United States. The study was conducted between September 2015 and July 2016. It analyzed satisfaction in six categories: billing and payment, price, corporate citizenship, communications, customer service and safety and reliability.
Peoples Gas System, Florida’s largest natural gas distribution utility, serves about 370,000 customers across Florida. Peoples Gas is a subsidiary of Emera Inc., a geographically diverse energy and services company headquartered in Halifax, Nova Scotia, Canada.