In today's competitive workplace, it is becoming as important as technical skills to have strong people skills, and in particular to understand the power of emotional intelligence. You must be able to communicate, influence and motivate to enhance internal and external relationships and to help improve your performance. Being able to connect with people and win their trust is vital, but many people are left to acquire these skills through a process of trial and error. This practical and interactive emotional intelligence training will increase your self-awareness and develop your interpersonal skills so you come across with positive impact, whatever the situation.
This programme will help you:
- Become aware of your own needs, temperament, strengths and motivation
- Identify and be aware of both the verbal and non-verbal signals you send
- Understand the psychology of emotional intelligence for relationship building
- Adapt your behaviour to achieve the desired outcome
Goleman’s Emotional Intelligence Model:
- Identifying and understanding the main concepts and how it impacts on your behaviour
- Applying the EI model to help you identify your own strengths and weaknesses
Assertive Influencing: based on the Cohen Bradford model:
- Preparing to use personal influence to gain agreement/compliance in relation to a professional need where you consider rational argument or debate is inappropriate or irrelevant
- A simple structure to enable you to state your needs clearly and concisely without being too aggressive or apologetic
- Adapting your communication style to take account of others.
- Tools such as Stakeholder Agenda Analysis and Social Styles
Finding your Assertive Voice:
- Sound certain, sure and confident when you are feeling nervous.
- Learning how to speak "to" others and not "at" them in order to engage
Choosing and deploying body language signals to give you an outward display of confidence when internally you may feel nervous
How to regulate your internal experience and convert negative emotions
into less destructive and more positive feelings of interest and
- Check and review your thinking to activate more positive feelings
The Solution-Focused Model:
Focusing on the problem is focusing on failure.
Focusing on the solution is focusing on success.
- The "third" conversation is a technique to help you to be more objective and less subjective when under pressure
- Identifying your main learning points and how you will apply them
For more information about this conference visit http://www.researchandmarkets.com/research/bnsxl7/personal_impact
Related Topics: Management