MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® Systems Inc. (Nasdaq: VRNT) today announced that research and technology advisory firm Ventana Research has named it as the top “Hot Vendor” in its newly published 2016 Value Index for Workforce Optimization.
“Due to Verint’s market-leading and extensive range of capabilities in its WFO solution, the company has again ranked top overall in our Workforce Optimization Value Index,” comments Richard Snow, Vice President and Research Director of the Customer and Contact Center Research Practice, Ventana Research. “The company is a well-established global vendor of WFO systems. Over the last year, it has continued to invest in developing a suite of products that helps enable it to retain the top position in our 2016 Value Index. It rated ‘hot’ in all seven categories [and] first in capability, manageability and adaptability, as well as equal top score in company validation.” 1
Ventana Research defines workforce optimization as “the use of people, processes, information and technology to effectively manage the workforce that handles interactions with customers. To accomplish such management, workforce optimization today must include employees situated across the enterprise…and a variety of applications for the capture and recording of interactions, quality management, training and coaching, agent compensation, workforce management and analytics.” 2
The firm also notes that “modern workforce optimization systems can help organizations adopt best practices, adhere to operational targets, maximize customer and employee satisfaction, comply with regulations and achieve targeted business outcomes.” 3
Adds Snow, “We developed this Value Index to help organizations move towards these very goals.” 4
According to the report “this new Value Index is a fully independent, research-based undertaking. It is neither sponsored nor influenced by technology vendors and is conducted solely in pursuit of Ventana Research's mission to provide value to business and IT through benchmark assessments, workshops and advisory services.” 5
To learn more about Verint Workforce Optimization™ solutions and broader Customer Engagement Optimization™ portfolio, visit www.verint.com.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
1-5 Ventana Research, 2016 Value Index for Workforce Optimization, August 31, 2016
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2016, our Quarterly Report on Form 10-Q for the quarter ended April 30, 2016, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.