ATLANTA--(BUSINESS WIRE)--Aptos, Inc., a recognized market leader in retail technology solutions, today announced its Enterprise Order Management platform has been cited as a “Strong Performer” in Forrester Research, Inc.'s “The Forrester Wave™: Omnichannel Order Management, Q3 2016 report,” dated July 12, 2016.
In its 40-criteria evaluation of omnichannel order management providers, Forrester identified the nine most significant providers in the category, and researched, analyzed and scored them. As part of its evaluation, Forrester concluded that these nine vendors, including Aptos, demonstrated the scale to serve large customer accounts, support complex order orchestration and fulfillment across channels, and possess a deep understanding of the order management needs of their clients. Aptos’ top scores were in the criteria of: installed base for this product, cost and inbound order channels.
“We’re proud to see Aptos Enterprise Order Management named a ‘strong performer’ in its debut to the Forrester Omnichannel Order Management Wave and with it the recognition as one of the most significant software providers in the category,” said Noel Goggin, CEO and culture leader for Aptos. “To support order and fulfillment options that are demanded by today’s empowered consumers, retailers need robust order management tools capable of effectively and profitably managing high volumes of orders across multiple channels and locations.”
To meet customer expectations, retailers must focus on their order management capabilities to provide seamless customer experiences throughout the entire shopping journey. Aptos Enterprise Order Management functions across all in-store and digital touch points, including complete integration with Aptos POS, for a unified view of the online/offline intersection of commerce, order brokering, order management, order fulfillment, logistics and analytics.
According to the Forrester report, “Today, the OMS plays a critical role within three of the six customer life cycle phases (explore, buy, and use), making it a key technology enabler for eBusiness pros as they focus on customer experience before, during, and after purchase. The modern OMS is the central repository for inventory and orders. It does the heavy lifting to orchestrate all orders across the enterprise, while providing only the relevant information needed for each of the eCommerce and POS systems to operate efficiently.”
“Aptos Enterprise Order Management allows retailers to anticipate, adapt and align to evolving consumer expectations by putting the emphasis on the customer,” said Goggin. “Our Singular Commerce platform combines a single view of inventory and the order to enable retailers to profitably manage all orders throughout their lifecycle, while consistently fulfilling customer expectations for delivery/pick-up flexibility, information, personalization and speed.”
Aptos cloud-ready solutions support the omnichannel needs of more than 500 retail brands, helping to fulfill orders for over 100 websites through every fulfillment channel, location and store.
Aptos: Engaging Customers Differently
In an era of virtually limitless choice, sustained competitive advantage only comes to retailers who engage customers differently – by truly understanding who they are, what they want and why they buy. At Aptos, we too, believe that engaging customers differently is critical to our success. We are committed to a deep understanding of each of our clients, to fulfilling their needs with the retail industry’s most comprehensive omni-channel solutions, and to fostering long-term relationships built on tangible value and trust. More than 500 retail brands rely upon our Singular Commerce platform to deliver every shopper a personalized, empowered and seamless experience…no matter when, where or how they shop. Learn more: www.aptos.com.
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Aptos, the Aptos logo, “Engaging Customers Differently” and “Singular Commerce” and “Seamless Experience” are trademarks of Aptos, Inc. All other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Aptos, Inc.