2016 Professional Services Maturity Benchmark - Research and Markets

DUBLIN--()--Research and Markets has announced the addition of the "2016 Professional Services Maturity Benchmark " report to their offering.

The ninth-annual Professional Services Maturity Benchmark has now been launched. For a decade we have researched, benchmarked and built a maturity model to:

- Help professional services (PS) executives better understand how their organization compares to others that are both similar in size and scope of work, as well as to the broader professional services market; and,

- Provide an objective, fact-based framework for performance improvements that helps pinpoint the areas that will provide the greatest impact.

This year's survey reached more than twice as many respondents compared to all previous years. This means the depth, breadth and accuracy of the benchmark continues to expand. This edition, based on a much larger data set, includes expanded vertical market coverage including VARs (Value Added Resellers); Managed Service providers; Research and Development and Staffing.

Every year the publisher has worked to broaden the survey to reach more geographic regions so that it truly represents a worldwide performance survey. While we have not achieved all of our goals, we still feel as though this benchmark is the gold industry standard.

It is used by well over 10,000 billable professional services organizations to benchmark their operations and gain insight into ways they can improve.

Key Topics Covered:

1. Foreword

- It starts with the benchmark

- 2015 Wrap-up

- Look Forward to 2016

2. The Professional Services Maturity Model

- Service Performance Pillars

- Professional Services Maturity Model Benchmark Levels

- Building the Professional Services Maturity Model

- Why Maturity Matters

- Pillar Importance and Organizational Maturity

3. Survey Demographics

- Vertical PS Markets - the North American Industry Classification System

- Global IT Spending

- PS Maturity Benchmark Vertical Market Demographics

4. Best-of-the-Best

- Introducing the 2016 Best-of-the-Best Service Organizations

- Best-of-the-Best Demographics

- Pillar Performance

- The Best-of-the-Best PSOs Use and Integrate PS Applications

- Best-of-the-Best Conclusions

5. Professional Services Business Applications

- Primary Professional Services Business Applications

- PS Solution Adoption

- Solution Satisfaction

- The Professional Service IT Maturity Model

6. Leadership Pillar

- Establishing the Leadership Index

- Survey Results

7. Client Relationships Pillar

- PS Sales Maturity

- PS Sales Effectiveness Metrics

- PS Marketing Maturity

- Service Marketing Effectiveness

- Service Packaging

- Solution Development Effectiveness

- Survey Results

8. Human Capital Alignment Pillar

- The Talent Cliff

- Talent Priorities

- Talent Strategies

- The Consulting Pyramid

- Important Changes in Workforce Composition

- Best Talent Practices

- HRMS Business Applications come of age

- Survey Results

9. Service Execution Pillar

- Core Service Execution Business Processes

- Changing Client Demand

- Strategic Resource Management for PSOs

- PSA is Critical for Service Delivery

- Survey Results

10. Finance and Operations Pillar

- The Planning and Budgeting Maturity Model

- Survey results

- Income Statements

11. 2016 Professional Services Maturity Model Results

- Maturity Levels

- Model Improvements

- Model Inputs

- Model Results

- The Financial Benefits of Moving Up Levels

- Model Conclusions

12. Conclusions and Recommendations

- 2015 Ended in Uncertainty

- The Promise of 2016

- The Professional Services Maturity Model

- Focus on performance improvement

13. Appendicies

Companies Mentioned

- Changepoint

- Citrix

- Deltek

- IBM/Cognos/SPSS

- Microsoft

- Microsoft Dynamics

- NetSuite

- Oracle

- Oracle/Hyperion

- SAP

- Tenrox

- WebEx

- Workday

For more information visit http://www.researchandmarkets.com/research/k5c8kl/2016_professional

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Sector: Business

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Sector: Business