MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® Systems Inc. (Nasdaq: VRNT) today announced that it has been named a leader in DMG Consulting LLC’s new 2016 Contact Center Workforce Optimization (WFO) Market Share Report. The company’s extensive lead across multiple categories throughout the research reinforces the breadth of its Customer Engagement Optimization™ portfolio and commitment to helping organizations drive operational efficiency, customer loyalty, revenue and compliance, while mitigating risk in the contact center and throughout the enterprise.
- Top in Cloud: The firm named Verint the first-place vendor in the category of cloud/hosted SaaS solutions. Verint offers a host of compelling cloud solutions for Customer Engagement Optimization, while also providing customers with traditional and/or transitional options that include on-premises, hybrid cloud and SaaS—giving them the option to select the model that best suits their needs.
- Proven Solutions: Holding a strong lead in the WFO and recording category (44%) is just one sector where Verint excelled in the DMG market analysis. Verint also was cited as the dominate vendor in QM/QA (43.8%), voice recording solutions (52.2%), non-contact center recording applications (74.7%), and WFO solutions for back office and branch environments (64.3%).
- Global Leadership: With 35.6% market share in the North America category, DMG Consulting notes that the company has extended its leadership around the globe—where it is a dominate player in Europe (53%), Asia Pacific (64%) and Rest-of-World (69.3%; accounting for the CALA and MEA regions).
“Verint continues to build momentum around enterprise workforce optimization solutions, and being named the WFO and recording solutions market leader by DMG Consulting cements our leadership position across multiple technologies, delivery models and regions,” says Elan Moriah, president, Verint Enterprise Intelligence Solutions™ and Video and Situation Intelligence Solutions™. “In addition, the report highlights our focus on innovation in customer engagement.”
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2016, our Quarterly Report on Form 10-Q for the quarter ended April 30, 2016, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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