MILPITAS, Calif.--(BUSINESS WIRE)--HEAT Software, a leading provider of IT service and endpoint security management, has announced its agenda for the upcoming Service Desk & IT Support Professionals Show (SITS) 2016, running from 8-9 June at Olympia, London. The company will be debuting Heat Service Management 2016.1, a brand new version of its flagship ITSM platform on Stand 706. It will also feature in a panel discussion discussing the role that service desks play in avoiding IT chaos and be running daily educational presentations on stand.
The University of Oxford, recent recipient of the IT Service and Support Award 2016 for best ITSM implementation, headlines a programme of HEAT Software curated talks addressing some of the most pressing challenges faced by senior IT support professionals. Ian Teasdale, Service Desk Manager at the University of Oxford, will outline the organisation’s successful service desk consolidation project which amalgamated three separate IT functions and five legacy service desk applications into one centralised IT services department.
“The HEAT implementation at The University of Oxford has laid the foundations for new developments which are already transforming service delivery across the university,” said Ian Teasdale, Service Desk Manager, University of Oxford. “By communicating our experience we hope to inspire others to become more efficient by tackling their own consolidation challenges.”
SITS 2016 also represents the first opportunity for service and support professionals to demo HEAT Service Management 2016.1, a new upgrade which provides 13 certified ITIL processes and a range of new features. Available in the cloud and on-premise, it incorporates enhanced mobile and self-service capabilities, improved management of CI records and a new Portfolio and Project Management module to better manage IT project costs, timelines and risks.
“IT underpins every action of a modern business and IT support professionals are integral to ensuring everything continues to run smoothly,” said Kevin J Smith, Senior Vice President – Strategic Initiatives, Heat Software. “At SITS 2016 we aim to show why a properly equipped service desk is the unsung hero of any large organisation, enabling every employee to do their job more effectively and acting as the first line of defence against cyber-attacks.
Notable best practice sessions taking place during the show include:
Panel Debate: Can we Stop IT security Chaos? – Keynote Theatre; Wednesday 8 June, 10.15am
Malware, cyber-crime, consumer IT and the Internet of everything are all troublesome from an IT security perspective, but the combined speed of changer in each of these areas are pointing to a global technology crisis. Roberto Casetta, Heat Software will join a panel of experts to discuss the extent of the threat and the role service desks will play in avoiding catastrophe.
From chaos to consolidation at University of Oxford – Theatre 3; Wednesday 8 June, 10.30am
In 2012 the University of Oxford amalgamated three separate IT functions to form a unified central IT services department. Since then IT services has successfully consolidated five legacy service desks into one, based on the HEAT Cloud platform. This presentation explains the journey from chaos to consolidation, the improvement in the customer experience and plans for extending the service desk into other areas across the collegiate university.
The Evolution of Service Automation – Daily at Stand 706
Kevin J Smith, Senior Vice President – Strategic Initiatives, Heat Software will discuss the promise of automation, a roadmap for success and his vision of where we go next.
About HEAT Software
HEAT Software is a leading provider of Cloud Service Management and Unified Endpoint Management software solutions for organizations of all sizes. It is the only company in the world that provides, from a single platform, Service Management and Unified Endpoint Management software on premise and in the cloud. HEAT manages millions of service interactions and millions of endpoints every day for thousands of organizations across IT, HR, Facilities, Finance, Customer Service and other enterprise functions. Its customers deliver world-class service while maximizing operational efficiencies with reduced cost and complexity.