ST. LOUIS--(BUSINESS WIRE)--Scottrade, Inc., a leading financial services company, ranks highest in overall satisfaction in the J.D. Power 2016 U.S. Self-Directed Investor Satisfaction StudySM released today. Scottrade achieved the highest scores in satisfaction with Interaction, Account Information and Trading Charges and Fees. In Overall Satisfaction, Scottrade ranks 36 points higher than the industry average.
“For more than 35 years, Scottrade has worked tirelessly to support traders and investors. Our commitment to clients continues to be the central focus for everything we do,” said Rodger Riney, Scottrade’s founder and CEO. “This award demonstrates that we have kept that commitment.”
Scottrade leads the industry in the Interaction satisfaction category.
“We have a long history serving traders and investors, and we’ve evolved our financial services firm to offer retirement and other solutions,” Scottrade President Peter deSilva added. “We’re here to help clients whether they know exactly what to do, or need guidance and help along the way.”
Our extensive, nationwide branch network makes it easy for clients to access personalized assistance from investment consultants. In addition, Scottrade clients have access to dedicated service teams such as Scottrade’s Active Trader Group and investment consultants who specialize in retirement services. Clients can also reach Scottrade through after-hours phone support, online chat and social media sites Facebook and Twitter.
Because Scottrade believes in being fair and transparent, clients count on Scottrade’s clear and straightforward pricing structure. The company knows this is an important part of the firm’s commitment to helping clients reach their goals.
Scottrade was first recognized by J.D. Power for highest online investor satisfaction in 2001 and has topped J.D. Power’s list 10 times since then, claiming both summer and fall awards in 2002, and annual awards in 2003, 2004, 2005, 2007, 2008, 2013 and 2014.
Scottrade’s overall 2016 score of 811 was 36 points above the industry average. This year’s U.S. Self Directed Investor Satisfaction StudySM is based on responses from 4,242 completed surveys from self-directed investors. The study was fielded in January 2016.
About Scottrade, Inc.
A leading investing services company founded in 1980, Scottrade’s mission is to improve lives by helping people overcome barriers to financial success. Through a large, nationwide branch network, Scottrade works with millions of clients, offering them the solutions and support they need to take control of their long-term investing and trading needs. To learn more about Scottrade, visit about.scottrade.com, www.scottrade.com or talk to us via social media. Member FINRA/SIPC.
About J.D. Power
J.D. Power is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. Headquartered in Costa Mesa, Calif., J.D. Power has offices in North/South America, Europe and Asia Pacific. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power is a business unit of McGraw Hill Financial.
Guidance Solutions from Scottrade Investment Management and Advisor Access from Scottrade Investment Management are investment advisory services offered by Scottrade Investment Management, a registered investment advisor. Brokerage products and services are offered through Scottrade, Inc., member FINRA / SIPC, while advisory services are provided by Scottrade Investment Management. Scottrade Investment Management and Scottrade Inc. are both wholly owned subsidiaries of Scottrade Financial Services Inc. This is not an offer or solicitation in any jurisdiction where we are not authorized to do business.