BOSTON--(BUSINESS WIRE)--Fidelity Investments® announced today that in the first four months of 2016 it has been recognized for excellence in retail brokerage services from the following five separate independent third parties: (in alphabetical order) Barron’s, Corporate Insight, Dynatrace, Investor’s Business Daily and StockBrokers.com. Fidelity was recognized for its leadership in a number of categories including best online brokerage, price improvement, mobile apps, research, education, customer satisfaction and trading experience.
“We’re pleased that Fidelity’s unwavering commitment to providing the best brokerage experience and value for our customers is recognized by so many independent experts,” said Ram Subramaniam, president of Fidelity’s retail brokerage and cash management business.
The five specific industry awards include:
- Barron's 2016 Online Broker Ranking: Ranked #1 Best Online Broker with high marks in all eight categories; named best-in-class for Trading Experience & Technology, Customer Service, Education, and Security; and tied for Best Range of Offerings.
- Corporate Insight’s Monitor Awards: Winner of the most 2015 Gold Monitor Awards - 14 total – more than double any of the 91 other firms evaluated. Fidelity’s awards spanned its brokerage, advisor, mutual fund, retirement and life insurance platforms.
- Dynatrace Best of the Web 2016 Digital Performance Awards: “2016 Top Performer” for Web and mobile page load time, availability and consistency.
Investor’s Business Daily Best Online Stock Brokers 2016: Top 5 Lists: Highest ranked firm overall, with first place in Overall Customer Experience, Trade Reliability, Research Tools, Investment Research, Portfolio Analysis & Reports and Educational Resources.
- StockBrokers.com 2016 Online Broker Review: Best Overall Online Broker, including Best for Order Execution and Best for International Trading.
Fidelity’s Brokerage Platform Comes Highly Recommended
For the first time, Fidelity won Barron's 2016 Online Broker Ranking, receiving high marks in all categories. Out of the 16 online brokerage firms Barron’s reviewed, Fidelity was ranked best-in-class for Trading Experience & Technology, Customer Service, Education and Security, and tied for Best Range of Offerings. Theresa W. Carey, author of the report, noted, “Fidelity Investments made it to the top this year due to the variety of trading and investing tools, and the quality of its trade execution.” In addition to noting Fidelity’s commitment to price improvement, Carey lauded the company for investing in its technology and infrastructure to improve the customer experience.
Corporate Insight’s 2015 Monitor Awards, which recognizes financial services firms for excellence in the online and offline experience they offer to customers, awarded Fidelity the highest overall number of Gold Monitor Awards including seven e-Monitor Golds for brokerage, two Mutual Fund Monitor Golds, two Advisor Monitor Golds and two Retirement Plan Golds. Repeating its No. 1 brokerage positioning year over year, Fidelity has received 54 Gold, 15 Silver and 5 Bronze for a total of 74 e-Monitor Awards since 2007, more than any other brokerage firm in the industry.
Likewise, Dynatrace recognized Fidelity for providing outstanding Web and mobile experiences, an award it has won every year since the award’s inception in 2009. This year’s Best of the Web 2016 Digital Performance Awards recognized Fidelity for providing outstanding performance and top digital experiences to online users. In his awards presentation, Seth Voorhies, Dynatrace’s director of Digital Performance Insights, stated that the brokerage industry performed well as a whole, but “Fidelity clearly emerged as the leader.”
For the second year in a row, Investor’s Business Daily named Fidelity the top overall broker in its Best Online Stock Brokers 2016 Special Report. The online survey gathers opinions from more than 10,000 investors, and IBD editor Paul Katzeff noted, “This is Fidelity’s second straight year grabbing first place overall. Fidelity earned the highest ratings from survey respondents in their assessments of online stock brokerages’ research tools, portfolio analysis & reports, investment research, educational resources and trade reliability. It repeated as top dog in the first four…it’s the newly crowned champ in the fifth.”
StockBrokers.com named Fidelity No. 1 Overall Online Broker, including Best for Order Execution, Best for International Trading and Best for Email Support in its 2016 Online Broker Review of 13 brokerage firms. “From customer service to research to banking to retirement, Fidelity provides clients with everything they need and more to succeed. All variables considered, Fidelity is the No. 1 broker in 2016,” summarized Blain Reinkensmeyer, Head of Research of StockBrokers.com.
Winning Brokerage Platform Drives Strong Business Growth
Fidelity’s retail brokerage business experienced strong growth in the first quarter of 2016. On average, investors opened more than 6,000 new retail brokerage accounts each trading day in the quarter, bringing the total to more than 17 million customer accounts with total assets of nearly $1.6 trillion.
About Fidelity Investments
Fidelity’s goal is to make financial expertise broadly accessible and effective in helping people live the lives they want. With assets under administration of $5.3 trillion, including managed assets of $2.0 trillion as of April 30, 2016, we focus on meeting the unique needs of a diverse set of customers: helping more than 25 million people invest their own life savings, nearly 20,000 businesses manage employee benefit programs, as well as providing nearly 10,000 advisory firms with investment and technology solutions to invest their own clients’ money. Privately held for nearly 70 years, Fidelity employs 45,000 associates who are focused on the long-term success of our customers. For more information about Fidelity Investments, visit https://www.fidelity.com/about.
Investing involves risk, including the risk of loss.
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Barron’s, March 19, 2016, Online Broker Survey. Fidelity was evaluated against 15 others and earned the top overall score of 34.9 out of a possible 40.0. Fidelity was also named Best Online Broker for Long-Term Investing (shared with one other), Best for Novices (shared with one other), and Best for In-Person Service (shared with four others), and was ranked first in the following categories: trading technology; range of offerings (tied with one other firm); and customer service, education, and security. Overall ranking based on unweighted ratings in the following categories: trading technology; usability; mobile; range of offerings; research amenities; portfolio analysis and reports; customer service, education, and security; and costs.
Corporate Insight's annual 2015 Monitor Awards recognized Fidelity with a Gold Medal for Mobile Apps – the inaugural year for this category by providing excellent account details and diverse functionalities across its mobile site and iPhone, iPad, Apple Watch and Android apps. 18 firms were evaluated for Account Information, Trading, research and quote capabilities, cash management options, authentication features, and design and navigation. In the Mobile Apps category, two firms won Gold for providing elite mobile research and trading capabilities, as well as extensive account information; one won Silver and another won Bronze.
Dynatrace 2016 Digital Experience Report: Best of the Web provides a comparative performance assessment for the largest companies across six major industries: banking, brokerage, insurance, media, retail, and travel. The report evaluates each company’s digital experience delivery throughout 2015. When Dynatrace used a trade quote to assess transaction performance and speed, Fidelity emerged as the clear leader across all industries. We beat the competition for brokerage website and mobile load time, availability, and consistency.
Investor’s Business Daily (IBD), January 2015 and 2016 Best Online Brokers Special Reports. January 2015: Fidelity ranked in the top five in 9 out of 11 categories—more than any other competitor. Fidelity was named first in Research Tools, Investment Research, Portfolio Analysis and Reports, and Educational Resources. January 2016: Fidelity ranked in the top five in 10 out of 12 categories. Fidelity was named first in Trade Reliability, Research Tools, Investment Research, Portfolio Analysis and Reports, and Educational Resources. Results for both reports were based on having the highest Customer Experience Index within the categories composing the surveys, as scored by more than 9,000 visitors to the IBD website.
February 16, 2016: Fidelity was ranked No. 1 overall out of 13 online brokers evaluated in the StockBrokers.com 2016 Online Broker Review. Fidelity was also rated No. 1 in several categories, including Order Execution, International Trading, and Email Support, and named Best in Class for Offering of Investments, Research, Customer Service, Investor Education, Mobile Trading, Banking, Order Execution, Active Trading, Options Trading, and New Investors. Read the full article.
Fidelity Brokerage Services LLC, Member NYSE, SIPC
900 Salem Street, Smithfield, RI 02917
Fidelity Investments Institutional Services Company, Inc.,
500 Salem Street, Smithfield, RI 02917
National Financial Services LLC, Member NYSE, SIPC,
200 Seaport Boulevard, Boston, MA 02110
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