BLOOMINGTON, Minn.--(BUSINESS WIRE)--Pinnaca today announced it has formed a strategic partnership with FaceMe, a customer experience platform for video and collaboration. The new partnership enhances Pinnaca’s video portfolio for the company’s global clients. Pinnaca will supply and support the FaceMe platform globally.
Pinnaca is a new brand name that combines Video Guidance and BCS Global, two recently merged industry leaders in visual communications. The privately held, independent company is highly regarded for its managed and cloud-based conferencing solutions, bringing visual communications to every boardroom, desktop and mobile device, making visual collaboration an easy-to-use business productivity tool for any enterprise across the globe.
“We are excited to offer our worldwide partners and clients another creative video and visual communications option,” said Dan Tanel, CTO of Pinnaca. “FaceMe will help to provide enhanced collaboration to businesses and organizations of all sizes around the world and open new opportunities for customers to interact on demand via video.”
The FaceMe platform is part of Pinnaca’s digital cloud strategy that includes managed video services, recording and steaming, and video-enabled contact centers. The world-leading FaceMe technology solves user experience and scale challenges associated with video and collaboration because it creates a simple, seamless experience.
One of the first companies in the market with browser and mobile app video solutions, FaceMe has developed a framework that solves many previous video collaboration challenges. Studies indicate when customers interact via text or audio, up to 80 percent of the communication potential to build trust, relationships -- and ultimately, sales -- can be lost. The FaceMe platform removes previous technology barriers, which opens up a world of new possibilities with measurable results.
“Pinnaca has extensive knowledge of the entire video conferencing domain. Our partnership will extend our reach and capability into the global marketplace, particularly in the U.S. market where Pinnaca has excellent coverage and capabilities,” said Danny Tomsett, CEO of FaceMe. “In addition, its focus on increasing user adoption and driving more collaborative communication aligns perfectly with the value of the FaceMe platform.”
FaceMe Connect for Contact Centers provide an innovative proposition for organizations looking at engaging customers via video and content through their websites, mobile apps or in-store kiosks. The completely integrated service offers a live video and collaboration experience using its existing contact center platform. The framework ensures the service will only be available to those with adequate network and device performance, as well as utilizing the route, management and reporting of the existing platform.
FaceMe Limited (www.faceme.com) is a software company providing enterprise and carrier platform solutions in the global video conferencing and collaboration market place. The company is privately held and headquartered in Auckland New Zealand with offices in Melbourne and London. The FaceMe platform provides whitelabel, scalable solutions to partners to solve their customer user experiences relating to video interoperability, contact centers, meeting rooms or application integration.
Pinnaca (www.pinnaca.com) is an independent leading provider of managed videoconferencing, telepresence and visual collaboration services. Privately held and headquartered in Berkshire, UK with regional offices in Minnesota, New York, Toronto, Shanghai, Singapore and Hong Kong, Pinnaca provides customized state-of-the-art products, services and solutions from the world’s finest manufacturers. Pinnaca is a global certified partner of Acano, Cisco, Polycom, Avizia, Pexip and Vyopta, and maintains strategic alliances with key vendors, including Ashton Bentley, in the company’s A/V integration practice.