NEW YORK--(BUSINESS WIRE)--Time Warner Cable Inc. (TWC) customers can see the real-time location of their technician on an interactive map enhancement coming soon to the company’s TWC TechTracker tool. In a partnership with Glympse, the leader in temporary, dynamic location services, customers will be able to track the technician’s exact location while en route to their service appointment. TWC is piloting the new feature in Southern California and will launch it across all TWC areas by end of May.
“We continue to give our customers simple ways to easily manage service appointments on their own time and in their own way,” said John Keib, TWC’s EVP and Chief Operating Officer, Residential Services. “Utilizing Glympse's location sharing technology significantly enhances the in-home customer service experience and reinforces our commitment to on-time appointment arrivals. By providing real-time updates, it allows customers to conveniently plan for their appointments and eliminate any wonder about when the technician will arrive.”
“In today’s on-demand economy, people expect a new level of engagement from service providers, whether it’s waiting for their service technician or package delivery,” said Bryan Trussel, co-founder and CEO of Glympse. “Together with TWC, we have set the bar on what we believe customers should expect for appointments. With our robust location sharing technology, we enable companies to strengthen connections with their customers and create better experiences, on any device.”
With the enhanced TechTracker tool featuring Glympse technology, customers will receive a unique web link, valid only for their service appointment, and sent via the customer’s notification preference of text or email. Once the technician is en route, the customer will see the technician’s real-time location on a live map, the route, estimated time of arrival, and the technician’s first name, photo and identification number. The unique web link expires once the technician arrives at the appointment location.
TechTracker launched in October 2015 and features an automated notification process that includes pre-appointment reminders and the ability to make changes to appointments via notifications received. Customers can reschedule or cancel the appointment at each notification point.
About Time Warner Cable
Time Warner Cable Inc. (NYSE:TWC) is among the largest providers of video, high-speed data and voice services in the United States, connecting 16 million customers to entertainment, information and each other. Time Warner Cable Business Class offers data, video and voice services to businesses of all sizes, cell tower backhaul services to wireless carriers and enterprise-class, cloud-enabled hosting, managed applications and services. Time Warner Cable Media, the advertising sales arm of Time Warner Cable, offers national, regional and local companies innovative advertising solutions. More information about the services of Time Warner Cable is available at www.twc.com, www.twcbc.com and www.twcmedia.com.
GlympseTM is the pioneer in real-time temporary location sharing technology. With intuitive customer experiences and a robust platform, the company easily integrates location into a wide variety of consumer and business scenarios. From Enterprise to IoT, Glympse continues to be the standard in location sharing. Glympse has partnered with many top-tier companies, including Amazon Echo, Blackberry, BMW/MINI, Comcast, Ford, Garmin, GM, Gogo Inflight, Google, Jaguar/Land Rover, Mercedes, Samsung, Verizon, Vodafone, and Volvo which have integrated the Glympse brand and enterprise platform into their own products and applications. The company is backed by Menlo Ventures, Ignition Partners, Verizon Ventures, Naya Ventures and UMC Capital.