WASHINGTON, DENVER & MANAGUA, Nicaragua--(BUSINESS WIRE)--IBEX Global, one of the fastest growing business process outsourcers, and Western Union, a leader in global payments, celebrated the opening of a new call center facility in Managua, Nicaragua, which will add over 400 jobs to the area. The ribbon cutting was held April 4 and was attended by IBEX and Western Union executive teams and government officials and dignitaries.
IBEX Nicaragua site joins Western Union’s network of regional operating centers in the Philippines, Mexico, Costa Rica and Lithuania, as well as outsourced call centers in more than 20 sites around the world. IBEX employees will join a team of more than 4,000 customer service representatives that provide 24x7 support in more than 40 languages, respond to more than 4 million phone calls and 250,000 emails per month, and monitor global WU social media.
“The decision to open a new location in Nicaragua was based on several factors including the availability of an experienced and educated workforce,” said Bob Dechant, CEO of IBEX. “It extends our bilingual corridor and allows us to offer our clients a near-shore opportunity in a tested and thriving market.”
“We are very pleased to be the first client of IBEX Nicaragua, expanding our collaboration other than the Philippines,” said Tim Langley-Hawthorne, Senior Vice President, Technology Governance and Global Customer Care Operations at Western Union. “We have a long-standing relationship with Nicaragua, where we have been offering Western Union Money Transfer services in alliance with our Agent, AirPak, for the past 25 years.”
“At IBEX our focus is on our agents, we hire the very best and ensure they have a great environment and a clear path towards advancement,” continued Dechant. “How we treat our employees is as important to our clients as it is to us. We want to be the employer of choice in Managua and a valuable contributor to the community.”
The site will deliver a full complement of BPO services such as customer care, email, chat and back office support. Currently, IBEX has approximately 400 total employees at the new location. The IBEX location offers English, Spanish and bilingual services.
Western Union has operated in Nicaragua since 1991, and currently has a network of more than 480 Agent locations across all the country’s municipalities.
About IBEX Global
IBEX Global (AIM: IBEX), headquartered in Washington, D.C., USA delivers onshore, near shore, and offshore business process outsourcing solutions in seven countries across 20 call centers, maintaining a network of over 15,000 employees. IBEX focuses on improving the customer service experience on behalf of over 70 global clients through multi-channel inbound and outbound communications in over 20 languages. For more information about IBEX Global, visit http://www.ibexglobal.com or email firstname.lastname@example.org.
About Western Union
The Western Union Company (NYSE: WU) is a leader in global payment services. Together with its Vigo, Orlandi Valuta, Pago Facil and Western Union Business Solutions branded payment services, Western Union provides consumers and businesses with fast, reliable and convenient ways to send and receive money around the world, to send payments and to purchase money orders. As of December 31, 2015, the Western Union, Vigo and Orlandi Valuta branded services were offered through a combined network of over 500,000 agent locations in 200 countries and territories and over 100,000 ATMs and kiosks, and included the capability to send money to over a billion accounts. In 2015, The Western Union Company completed 262 million consumer-to-consumer transactions worldwide, moving $82 billion of principal between consumers, and 508 million business payments. For more information, visit www.westernunion.com.