ST. PETERSBURG, Fla.--(BUSINESS WIRE)--iQor, a global provider of integrated customer and product support services and applied analytics solutions, today announced the release of QeyMetrics Performance Manager (QPM) 6.0, the new version of iQor’s pioneering cloud-based, dashboard-driven performance management and business intelligence tool.
“QPM 6.0 is faster, mobile and tablet friendly and has more intuitive, user-friendly navigation,” says Bryce Engelbrecht, Senior Vice President of iQor Data Solutions & Analytics. “We rebuilt our data fusion engine and completely remodeled the user experience to fit today’s market.”
QeyMetrics Performance Manager allows users to visualize what is happening anywhere in their business, from the C-suite down to the agent level, through role-based, interactive dashboard views. Performance data is delivered in real time for drill-down analysis and visualization.
“QPM delivers performance management without the costs or maintenance of traditional business intelligence approaches,” says Joe Przybylowski, Vice President of QeyMetrics Operations. “Users can monitor and measure the transactions at the heart of their business—phone calls, product sales, service visits—and, within a few clicks, integrate data from disparate departments and systems to achieve an enterprise-wide view of operational performance.”
Like earlier versions, QPM 6.0 offers unlimited metrics to unlimited users and requires no special software. According to Przybylowski, the time to production is even faster: QPM 6.0 can be up and running in a matter of days, and users will be able to see results immediately.
iQor provides business process outsourcing and product support services in 18 countries, with 32,000 employees. We partner with many of the world’s best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics and analytics platforms enable us to measure, monitor and analyze brand interactions, improve business process and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles.
QeyMetrics business intelligence software was first developed in 2003 by HardMetrics, a Philadelphia-based technology company. With its 2012 acquisition by iQor, HardMetrics became QeyMetrics and now benefits from its parent company’s global reach and continuing investment in the latest technologies for scale, performance, user experience and mobility.