ARLINGTON, Va.--(BUSINESS WIRE)--Opower, the global leader in cloud-based software for the utility industry, today announced that energy company and key Opower client, E.ON UK, has won the Customer Engagement Award at the 7th Annual European Smart Energy Summit. The award is in recognition of the companies’ work to enhance customer relationships and overall experience with the Saving Energy Toolkit.
Opower first joined forces with E.ON in 2012 to transform its digital customer engagement for 4.5 million households in the U.K.
E.ON’s Saving Energy Toolkit, powered by Opower’s digital engagement platform and Big Data analytics, provides customers with personalized overviews of their energy usage and how it compares to neighbors, along with tailored strategies to make their homes more energy efficient. E.ON implemented an ‘always on’ model, tapping into critical moments that matter most for energy customers through enhanced, proactive digital communications.
The program’s success was demonstrated in part by an increase in E.ON’s net promoter score (NPS), showing improved customer satisfaction and willingness to recommend the program to family and friends.
“E.ON’s recognition at the 7th Smart Energy Summit is a welcome testament to our commitment to our customers,” said Anthony Ainsworth, Marketing Director at E.ON UK. “The key to building customer trust is in empowering them with tools to understand and control their energy use. Collaborating with Opower has enabled us to create a best-in-class customer experience.”
“The utility market is increasingly competitive throughout Europe because of higher energy costs and flattening demand,” said Dan Yates, CEO of Opower. “Opower is helping utilities like E.ON meet these challenges head-on, and transform their customers into their best advocates.”
Over 1.2 million E.ON customers have so far signed up to the Saving Energy Toolkit, and more than 600,000 customers have completed a ‘What Uses Most’ audit to learn about what is driving their energy costs.
For more information, visit: eonenergy.com/savingenergy
Opower (NYSE: OPWR) is an enterprise software company that helps utilities elevate the customer experience. Energy providers use Opower's customer engagement platform to deliver proactive, digital communications that raise customer satisfaction, manage energy demand, and lower service costs. Opower's software is deployed to more than 95 utilities worldwide and reaches more than 50 million homes and businesses. For more information, please visit www.opower.com and follow us on Twitter at @Opower.
This release contains forward-looking statements, including statements regarding benefits from the use of Opower’s solutions. Any statements in this press release about future expectations, plans and prospects for Opower represent the Company's views as of the date of this press release. These forward-looking statements are subject to a number of risks, uncertainties and assumptions. While Opower may elect to update these statements at some point in the future, Opower specifically disclaims any obligation to do so.
E.ON UK is one of the UK’s leading power and gas companies and part of the E.ON group, an international privately-owned energy supplier, in future focusing entirely on renewables, energy networks and customer solutions. E.ON UK supplies electricity and gas to around five million residential and business customers and is committed to helping its customers use and pay for no more energy than they need. For more information, please visit eonenergy.com.
The information (including any forecasts or projections) contained in this press release (the “Information”) reflects the views and opinions of E.ON on the date of this press release. The Information is intended as a guide only and nothing contained within this press release is to be taken, or relied upon, as advice. E.ON makes no warranties, representations or undertakings about any of the Information (including, without limitation, any as to its quality, accuracy, completeness or fitness for any particular purpose) and E.ON accepts no liability whatsoever for any action or omission taken by you in relation to the Information. Any reliance you place on the Information is solely at your own risk. This press release is the property of E.ON and you may not copy, modify, publish, repost or distribute it. © E.ON 2016.
Registered in England and Wales No 2366970 Registered Office: Westwood Way, Westwood Business Park, Coventry CV4 8LG.