Customer Experience Management Study - Australia's Residential Electricity Sector 2015 - Research and Markets

DUBLIN--()--Research and Markets (http://www.researchandmarkets.com/research/gg3k4n/customer) has announced the addition of the "Customer Experience Management Study - Australia's Residential Electricity Sector 2015" report to their offering.

In this Customer Experience Management study for Australia's residential electricity sector, this industry explores the relationship of the experiences provided by residential electricity companies for its customers. There is a discussion of the critical factors that influence customer behaviour throughout the three phases (pre-purchase, purchase, and post purchase) of their journey through the service providers' various touchpoints.

Key Topics Covered:

1. Customer Experience Management Study

2. Research Methodology

3. Executive Summary

4. CEM Study - Australia's Residential Electricity Sector 2015

5. Understanding Pre-Purchase Behaviour

6. Understanding Purchase Behaviour

7. Understanding Post-Purchase Behaviour

8. Analysis by Customer Experience Index (CEI)

9. Analysis By Company: Origin Energy

10. Analysis By Company: TRU Energy

11. Analysis By Company: AGL

12. Analysis By Company: Red Energy

13. Analysis By Company: Simply Energy

14. Final Words: What We Are Excited About

For more information visit http://www.researchandmarkets.com/research/gg3k4n/customer

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716