CLEVELAND--(BUSINESS WIRE)--Thompson Hine LLP announced today that it has been ranked among the top 15 U.S. law firms for excellent client service in the 2016 BTI Client Service 30. This is the ninth consecutive year Thompson Hine has been rated as one of the BTI Client Service 30 – a survey of corporate counsel that identifies the top 30 law firms delivering superior client service. Ranking in all 17 activities that drive superior client relationships, Thompson Hine is recognized specifically for its “Innovative Approach.” In addition, the firm ranked among the top four law firms nationally for “Client Focus” and in the top 20 for “Provides Value for the Dollar,” “Commitment to Help” and “Helps Advise on Business Issues.”
Clients refer to the firm as “forward-thinking” and report that “Thompson Hine is the only firm asking how we are doing.” Thompson Hine has also been named for 14 consecutive years, since the survey’s inception, to the BTI Client Service A-Team, of which the BTI Client Service 30 is a subset.
“Corporate counsel distinguish Thompson Hine again for superior client service performance in our 15th annual general counsel survey. Recognized for its leadership in innovation and client focus, Thompson Hine has maintained high rankings on the BTI Client Service A-Team for nine years in a row,” said BTI president Michael Rynowecer. “Clients note Thompson Hine’s continuing focus on aligning the firm with their changing needs and increasing expectations. Top legal decision-makers see Thompson Hine’s efforts playing directly into their goals.”
Thompson Hine receives this recognition at a time when clients are seeking significant changes in legal services. The firm has responded by making noteworthy modifications to its service delivery model through its innovative SmartPaTH® initiative, adding experienced personnel, proprietary software and infrastructure to help the firm work smarter to deliver efficient and managed processes, value-based pricing and flexible staffing.
“Our priority at Thompson Hine is aligning our service delivery with our clients’ business goals. We have invested in talent and proprietary tools to deliver excellent legal service predictably, efficiently and with transparency. We continue to enhance and develop innovative systems and programs to manage and deliver our legal services so they yield greater value to our clients and better solutions that support the clients’ business objectives,” said Deborah Z. Read, Thompson Hine’s managing partner.
The BTI Client Service 30 represents the cream of the crop of the BTI Client Service A-Team. BTI’s exclusive research reveals that Fortune 1000 and other large clients nominated 322 core law firms for superior client service this year – and a mere 30 distinguished themselves as the absolute best, outperforming their peers by a factor of five. BTI scores law firms solely on unprompted feedback from more than 300 corporate counsel, using a client-driven ranking algorithm for the importance and influence of each of 17 client service activities. In the eyes of actual clients, Thompson Hine and other firms in the BTI Client Service 30 have truly differentiated themselves as the best.
About Thompson Hine LLP. Thompson Hine LLP, a full-service business law firm with approximately 400 lawyers in 7 offices, is ranked among the top 4 U.S. firms for Value for the Dollar and Commitment to Help and named a Top 5 firm for Client Service Excellence in independent surveys of more than 300 in-house counsel. For 3 straight years, Thompson Hine has distinguished itself in all areas of Service Delivery Innovation and is one of only 5 firms noted in the BTI Brand Elite for “making changes to improve the client experience.” The firm’s commitment to innovation is embodied in Thompson Hine SmartPaTH® – a smarter way to work – predictable, efficient and aligned with client goals. Key components of SmartPaTH include Legal Project Management, Value-Based Pricing, Flexible Staffing and Process Efficiency. For more information, please visit ThompsonHine.com and ThompsonHine.com/about/SmartPaTH.