MANILA, Philippines--(BUSINESS WIRE)--Centro Global Solutions has announced the opening of its new facility in the city of Pasig within Metro Manila. The facility will be handling both customer care as well as transaction processing for various U.S. Clients. The Philippines has the world’s largest and fastest evolving business process outsourcing, or BPO, industry, employing over one-million workers.
“The Asia-Pacific region, and the Philippines in particular, has been excelling for a long time in business process management, this promises great potential for our clients needs.”
-Sean Farag, CEO of Centro GS
The first move for this multinational boutique provider, while setting foot in the APAC delivery market, was choosing this particular metro demographic. This truly showcases for clients who may not be familiar as to what a gem the Philippines is to this industry. To name a few, just the simple fact that Filipino call centers speak English fluently with neutral accents, as well as having a thorough knowledge of America, offers huge competitive advantages.
“The site features over a 200 seat capacity, we are also looking to expand within second tier cities around 2016. It is projected that the amount of potential is even greater outside of Manila.”
- Ossama Hanna, EVP Business Development
With this addition, Centro Global Solutions will have a decidable reach into this qualified competitive labor market. The result being, that this will in turn leverage its value proposition to the North America market. Opening the new facility here ushers in a flourishing skill base and a deep talent pool. The Philippines boasts a combination of educated service oriented individuals with phenomenal English speaking skills.
About Centro Global Solutions:
Centro Global Solutions is an international boutique provider of customer contact solutions and business process management. Centro Global Solutions provides call center and business process outsourcing services in North America, Europe, Middle East and Asia Pacific regions. Comprising of 1,000 passionate employees, the company services a wide range of clients. The clientele includes startups to large sized businesses primarily in healthcare, financial service, automotive and telecommunications industries. The main philosophy of the company is built on investing in its people, this being the main driver of its business success. Visit us www.centrogs.com
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