ROCHESTER, N.Y.--(BUSINESS WIRE)--A breakthrough online crowdsourcing tool from Sutherland Global Services helps to more quickly identify and implement solutions for continuously enhancing and improving clients’ customer experience management programs. Sutherland’s Collaborative Innovation Portal is the first application in the business process outsourcing industry to integrate automated processes for gathering real-time feedback from all team members, achieving alignment among stakeholders, and providing clients with complete visibility into the process. The portal will contribute to Sutherland delivering greater ROI to clients by more efficiently and effectively making adjustments to their programs based on changing business, market, and technology dynamics.
Sean Tinney, global head of innovation and transformation, Finance and Accounting Services, Sutherland Global Services, will introduce the Collaborative Innovation Portal during a panel discussion, “Best Practices: Driving Change, Building Stakeholder Alignment,” at the Institute for Robotic Process Automation’s Automation Innovation Conference today in New York City.
“Driving change and aligning stakeholders are challenges with any new initiative. That’s especially true with Robotic Process Automation (RPA) because of its complexity and the multiple levels of change required,” said Tinney. “The Collaborative Innovation Portal enables key components of managing change by facilitating engagement, agreement, and community-building among team members.”
With the Collaborative Innovation Portal, users upload ideas for process improvement that are reviewed, discussed, and voted on by team members. Ideas that make it past the first round are subsequently vetted against criteria such as process applicability, ease of deployment, and strategy alignment. Team members whose ideas are selected for execution earn a reward and progress of their ideas is tracked through the portal.
“Regardless of whether an idea ultimately moves forward, the process of soliciting input and engaging employees and clients in a dialogue contributes greatly to the goals of bringing alignment and achieving continuous improvement in any program,” said Tinney.
Following its introduction at the Automation Innovation Conference, Sutherland will roll out the Collaborative Innovation Portal to all existing Finance and Accounting clients over the next several months.
About Sutherland Global Services
Established in 1986, Sutherland Global Services is a global BPO and technology-enabled services company offering an integrated set of back-office and customer facing front-office services that support the entire customer lifecycle. It is one of the largest, independent BPO companies in the world serving marquee clients in major industry verticals. Headquartered in Rochester, New York, United States, Sutherland employs over 36,000 professionals and has nearly 60 global delivery centers in the United States, Australia, Brazil, Bulgaria, Canada, China, Colombia, Egypt, Estonia, India, Jamaica, Malaysia, Mexico, Morocco, the Philippines, Slovakia, Sweden, the United Arab Emirates, and the United Kingdom. For more information, visit www.sutherlandglobal.com.