Technology Services Group Ltd. Implements Autotask to Improve Customer Experience

IT business management platform rolled out to manage 400 staff and 20k end points

RICHMOND, England--()--Technology Services Group Limited (TSG), one of the UK’s leading IT support companies, has selected Autotask Corporation’s unified PSA and Autotask Endpoint Management (AEM) solution to automate business processes and manage more than 20,000 endpoints. The Autotask platform will help TSG offer an enhanced customer experience by providing numerous tools and metrics that proactively impact satisfaction, response times, and communication with clients.

“We selected Autotask because they offer a locally supported, easy-to-use solution that will give us a single pane of glass for managing our business,” said Steve Cox, COO, TSG. “When we went through the buying process, we were very impressed by the expertise of Autotask’s sales and implementation teams. The process gave us confidence that Autotask was the right choice for our business; one that will help us provide a better experience to our customers.”

“We are excited to work with TSG to help them consolidate business systems and provide greater efficiency, accountability and profitability,” said Mark Banfield, Vice President of International, Autotask. “Our solutions are designed to improve operations and provide the kind of insight that enables customers to take their business to the next level and compete in the marketplace.”

About TSG

Technology Services Group (TSG), formed in 2003 is a national IT Solutions company headquartered in Newcastle with 400 employees based in 11 offices around the UK. TSG is a total IT support solutions provider offering IT services, telecoms and IT security specific to individual business requirements. TSG is highly accredited having achieved the international quality management standard ISO 9001:2008 following a multi-site assessment across their 11 UK offices. Visit TSG at www.tsg.com.

About Autotask Corporation

Autotask Corporation helps IT organisations worldwide work smarter with a complete, cloud-based IT business management platform that enables efficiency, accountability and access to the metrics that drive intelligent business decisions. With built-in best practices and workflow automation, Autotask speeds time to revenue while continually improving service delivery. Headquartered in New York, Autotask has offices in Beijing, Chicago, Dallas, London, Los Angeles, Munich and Sydney. Visit Autotask at autotask.com.

Contacts

Autotask Corporation
Megan Schanstra, 518-720-3500 (x1375)
mschanstra@autotask.com
or
Media Frenzy Global for Autotask
Rahme Mehmet, +44-208-350-3310
autotask@mediafrenzyglobal.com

Release Summary

Technology Services Group Ltd. Implements Autotask to Improve Customer Experience

Contacts

Autotask Corporation
Megan Schanstra, 518-720-3500 (x1375)
mschanstra@autotask.com
or
Media Frenzy Global for Autotask
Rahme Mehmet, +44-208-350-3310
autotask@mediafrenzyglobal.com