DURHAM, N.C.--(BUSINESS WIRE)--Windsor Circle, an industry leader in customer retention and predictive lifecycle marketing software, has grown into a company that now provides professional client services to support increased success with their automated software. They will be highlighting their new service offerings at the Internet Summit 2015 conference on November 19 in Raleigh, with team members on site to speak with attendees about how Windsor Circle’s software plus services can help them get more returns from existing customers.
Thousands are attending this year’s Internet Summit conference, where retailers can engage in thought leadership and practical solutions designed to boost strategies and best practices for customers. Speakers include Russell Simmons, Chairman and CEO of Rush Communications and Co-Founder of Narrative All Def Digital, as well as Rand Fishkin, Co-Founder and Creator of Moz.
At the conference, Windsor Circle will highlight their new, varied services offerings designed to work as an extension of clients’ internal marketing team. These flexible services range from Windsor Circle acting as a trusted advisor that guides customers as needed, including delivering training on features and functionality, to more in-depth professional services such as functioning as a more high-end partner in strategy and analysis.
“We recognize that each business is different with unique challenges, opportunities, and goals,” said Andrew Pearson, Vice President of Marketing at Windsor Circle. “So our Client Success Team offers a range of services that can be tailored to meet each client’s needs, to allow them to better leverage Windsor Circle’s software for greater results.”
Emma Battle, who brings years of experience in client services and recently joined the Windsor Circle team as a Vice President of Client Success, will speak on a panel at 2:00pm on Thursday Nov 19th. She will share more details about the firm’s differentiating growth into a company providing flexible professional services to support their robust software. Battle pointed out the unique value of Windsor Circle’s combination of a powerful SaaS platform with expert client success services.
“The beauty of Windsor Circle is that we’re offering a partner in our clients’ retention marketing efforts, available to support them at whatever level they may need to help them get the most out of our platform,” Battle said. “And, with our Client Success Team at the ready, our customers can be assured that we have their back.”
Windsor Circle’s professional services provide retailers with knowledge on best practices that the firm has seen work successfully with other clients, such as personalized jewelry retailer Moon and Lola. Jeff Hutto, President and COO, will join Battle in speaking at the Internet Summit conference to share how the software and services provided by Windsor Circle have enabled Moon and Lola to communicate and engage with their customers in an authentic, meaningful way that works to strengthen and lengthen customer relationships.
“Communicating and engaging with our customers consistently is an extremely important component in the future growth of the brand and the business,” said Hutto. “Windsor Circle is helping us to effectively automate this communication resulting in increased engagement, retention, and customer lifetime value.”
With the new services being offered to clients, Windsor Circle plans to more than double their team size to provide additional support to retailers. The company culture and values around openness and collaboration have helped to earn Windsor Circle’s five-star Glassdoor rating. Those seeking career opportunities in software development or a client-facing, professional services position can find Windsor Circle job openings in sales, development, client success, and more.
Windsor Circle will hold an Open House at their new office in the revitalized, historic downtown Durham Trust Building on December 1 from 5:30 p.m. to 9:00 p.m., a celebration of their continued growth and innovation. Windsor Circle family, friends, investors, supporters, and the public-at-large are invited to attend, and can RSVP for the Windsor Circle event in advance.
Windsor Circle's Predictive Lifecycle and Retention Marketing platform helps retailers grow their customer lifetime value and increase customer retention. Windsor Circle clients see an average of 10x ROI and 17% lift in retention rates after 12 months. We have the industry’s only guaranteed, enterprise grade data integrations between eCommerce and email software.