ARLINGTON, Va.--(BUSINESS WIRE)--Opower (NYSE: OPWR), the global leader in cloud-based software for the utility industry, today announced that Puget Sound Energy (PSE) has launched the first ever deployment of Opower’s Bill Advisor product suite. Over the next few months, more than 500,000 PSE customers will receive an upgraded self-service e-bill experience, new “unusual usage” alerts, and improved call center tools for PSE energy advisors to identify ways for customers to save on their monthly bills.
Bill Advisor is Opower’s latest Customer Care offering. It enhances the billing experience for utility customers with proactive alerts, self-service tools, and integrated call center software that embeds helpful, personalized insights across the entire billing process. The product is designed to dramatically reduce the number and length of calls made to utility contact centers, and significantly improve the quality of those that do occur by equipping representatives with the insights they need to have productive, satisfying conversations with every customer.
“We know that the bill is utility companies’ most important point of communication with their customers,” said Opower CEO Dan Yates. “And utilities have the opportunity to use software to significantly improve that moment of interaction in a way that delivers both a better experience for the customer and improved operational results for the utility.”
Because Bill Advisor is built on Opower’s proven customer engagement platform and powered by the company’s big data expertise, utilities such as PSE are able to leverage advanced analytics, targeting, and automation to deliver unique bill experiences on a massive scale.
“We’ve worked hard to make sure our customers have access to the modern, high-quality online tools that they have come to expect in today’s digital world,” said Jason Teller, VP of Customer Solutions at PSE. “The energy consumption information from these Opower tools will guide customers to the appropriate PSE energy efficiency programs that can be most effective.”
Opower (NYSE: OPWR) is an enterprise software company that is transforming the way utilities engage with their customers. Opower’s customer engagement platform enables utilities to reach their customers at moments that matter through proactive and digitized communications that drive energy savings, increase customer engagement and satisfaction, and lower customer operation costs. Opower’s software has been deployed to more than 95 utility partners around the world and reaches more than 57 million households and businesses. For more information, please visit www.opower.com and follow us on Twitter at @Opower.
This release contains forward-looking statements, including statements regarding benefits from the use of Opower’s solutions. Any statements in this press release about future expectations, plans and prospects for Opower represent Opower’s views as of the date of this press release. These forward-looking statements are subject to a number of risks, uncertainties and assumptions. While Opower may elect to update these statements at some point in the future, Opower specifically disclaims any obligation to do so.
About Puget Sound Energy
The people of Puget Sound Energy are proud to serve our neighbors and communities with electricity and natural gas in 10 Washington counties. For more information, visit www.PSE.com. Also follow us on Facebook and Twitter.