INDIANAPOLIS--(BUSINESS WIRE)--Interactive Intelligence Group Inc. (Nasdaq:ININ), a global provider of software and cloud services for customer engagement, unified communications and collaboration, has received the Ventana Research 2015 Technology Innovation Award in the Contact Center category.
Interactive Intelligence won the award for its PureCloud℠ platform, the first enterprise-grade, multitenant, distributed cloud platform built for multi-use cases: customer engagement, unified communications and collaboration. The company designed it for maximum security and elasticity, along with fast deployment and instant access to upgrades.
“To be competitive in today’s economy and embrace the growing and digitally savvy millennials, contact centers must incorporate collaboration capabilities into their agent workforce and customer engagement strategy,” said Mark Smith, CEO and chief research officer for Ventana Research. “Congrats to Interactive Intelligence for combining the power of the cloud computing environment with engagement, unified communications and collaboration functionality, all delivered from a common platform.”
The PureCloud℠ platform delivers an all-in-one, omnichannel customer engagement cloud service designed to help contact centers accelerate business impact, deliver consistent outcomes and innovate the customer and agent experience. Features include multichannel routing, speech-enabled interactive voice response, outbound campaign management, quality management, reporting, customer relationship management integrations, and graphical scripting.
The PureCloud℠ platform also delivers unified communications and collaboration cloud services. These include IP PBX capabilities, video, screen-sharing, co-browsing, content management, support for multiple voice, video and mobile endpoints, and remote survivability.
The Ventana Research Technology Innovation Awards recognize technology providers that have introduced noteworthy innovations in technology that advance business and IT. The Technology Innovation Awards showcase advances in the potential of business applications as well as technology that contributes significantly to improved efficiency, productivity and the performance of an organization.
For more information about the award winners, visit http://www.ventanaresearch.com/2015TechnologyInnovationAwardsannouncePR/.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) provides software and cloud services for customer engagement, unified communications and collaboration to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 21-year history of industry firsts, 100-plus patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability and security. The company gives even the largest organizations an alternative to unproven solutions from start-ups and inflexible solutions from legacy vendors. Interactive has been among Software Magazine’s Top 500 Global Software and Services Suppliers for 14 consecutive years, has received Frost & Sullivan’s Company of the Year Award for five consecutive years, and is one of Mashable’s 2014 Seven Best Tech Companies to Work For. The company is headquartered in Indianapolis, Indiana, and has more than 2,000 employees worldwide. For more information, visit www.inin.com.
Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.
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