PHILADELPHIA--(BUSINESS WIRE)--RES, the leader in digital workspaces, today announced its latest release of RES ONE Service Store to allow organizations to better strike the balance between enabling employees to work how they want, from any device all while giving IT greater governance around application and service access.
The RES ONE Service Store provides an intuitive, centralized, and personalized self-service experience for employees. Accessible from smart phones, desktops, and now on tablets, RES ONE Service Store offers a customized view into those apps and services that are eligible per that employee’s job role, department, and location. Requests can be subject to any appropriate approvals from IT, HR or line-of-business managers.
“Today’s workforce wants the same seamless 'ecommerce' experience and immediate delivery of apps they have come to expect in this digital age,” says Perry Smith, senior vice president of engineering, RES Software. “What sets RES apart is our people-centric approach and ability to simplify and automate the delivery of services and applications while reducing compliance and security issues.”
The latest release of RES ONE Service Store provides:
- Increased productivity for employees with greater transparency in service delivery times; multi-device support now includes Apple and Android tablets
- Streamlined IT operations through better usability from more intuitive input fields and better management and visibility with RES ONE Service Store Management Portal enhancements
- Greater security and compliance as enterprises can automatically analyze, detect and remediate account access creating an audit trail to more seamlessly support access and re-certification processes.
“With the continual growth of consumer devices being used at work and the increase in mobile working, it was critical to find a solution that would support and align to our ever changing environment,” says Daniel Bolton, End User Computing Solutions Manager, Kingston University. “Our goal was to increase productivity and user satisfaction by moving from a manual service request system to an automated self-service model to increase delivery times, improve workflows, and equip our users with the resources they need to easily work from anywhere at any time, all while keeping our systems secure and compliant – RES allowed us to do just that.”
The RES ONE Service Store is lightweight and easily integrates with an organization’s existing technology, maximizing earlier investments without requiring expensive "rip and replace" projects. RES can serve as a central identity warehouse, allowing IT teams to manage access by aggregating information from a variety of sources, simplifying onboarding and better securing offboarding.
“More than 20% of employees leave within the first 45 days of employment in part due to lack of organizational support and the tools needed to perform their job effectively,” says Smith. “This latest release of RES ONE Service Store validates our continued commitment to deliver best-in-class digital workspace environments for organizations focused on improving their IT operations and workforce experience.”
For more on the latest release of RES ONE Service Store, visit ressoftware.com.
RES Software brings agility and enablement to the workforce through self-service, and by optimizing service and app delivery. With a people-centric approach to services, RES helps organizations achieve better business results with a better worker experience, along with streamlined operations and reduced risk. RES Software boasts numerous patented technologies, faster time to value and superior customer support for more than 3,000 companies around the world. For more information, follow updates on Twitter @ressoftware and visit www.ressoftware.com.