NEW YORK--(BUSINESS WIRE)--The Incite Group, a business intelligence company devoted to helping large corporations serve their customers better, today announced that Pypestream CEO Richard Smullen has been invited to speak on a panel discussion along with representatives from Hilton Worldwide and Sprint, during their Customer Service Summit, to be held October 22 – 23 at the New York Marriott Brooklyn Bridge Hotel.
The panel, entitled “Heighten cross-functional collaboration for a unified, efficient and unrivalled customer experience” will cover how communication through messaging technology is improving customer service and the consumer experience. It takes place at 12:00pm on Friday, October 23, and features the following speakers:
- Richard Smullen, CEO, Pypestream
- Kristy Myrick, Director, Guest Assistance and Customer Care, Hilton Worldwide
- Sarah Brownback, Social & Digital Care, Sprint
“Customer service is being rapidly drawn into the world of mobile messaging and direct chat,” said Smullen. “As we enter the next era of customer experience, we’re thrilled to be speaking alongside fellow innovators in the space and working together to resolve one of the biggest pain points our customers face: delivering a seamless, effective customer service solution through mobile messaging.”
Pypestream recently announced $2 million in seed round funding after developing a proprietary technology that securely connects brands with their customers using mobile messaging. Currently running in beta with selected partners, the platform is gearing up to launch publicly shortly.
The Incite Group Customer Service Summit brings together over 150 industry leading brands to demonstrate the latest practices and case studies revolutionizing social and multi-channel customer service strategy. The two-day conference will feature 40+ leading corporate speakers; two tailored talk tracks, one focusing on social media for customer service, and one focused on multi-channel customer service; and 18+ interactive sessions on the latest trends and topics in customer service.
For more information visit: www.pypestream.com.