SAN MATEO, Calif.--(BUSINESS WIRE)--IntelePeer, a leading business cloud communications provider, today announced the release of their new Analytics application within the CloudCentralTM customer portal. Now IntelePeer customers and partners can self-access Analytics to provide a deeper view of service metrics and key performance indicators (KPIs) for “near real time” insight into network performance and analysis.
The first release of the IntelePeer Analytics application provides KPIs for network performance by analyzing five minute, hourly and daily incremental views for both Origination and Termination traffic. This free application is available to all IntelePeer customers and can be exported into other applications for further analysis.
The Analytics KPIs include:
· Call Success Rate
· Answer Seizure Ratio
· Post Dial Delay
· Average Call Hold Time
· Total Call Attempts
· Total Minutes of Use
“We are always looking for ways to innovate and provide more control and insight to our customers”, said Frank Fawzi, IntelePeer CEO. “This release allows our customers a more in-depth understanding of how their communications services and network are performing.”
“This is our first step towards giving our customers more comprehensive analytics. We wanted to provide enhanced metrics that empower our customers to manage their communications services more effectively,” said Phil Bronsdon, CTO of IntelePeer. “Our next release will offer more detailed metrics and be geared toward specific vertical needs.”
IntelePeer Cloud Communications LLC is a leading provider of on-demand, cloud-based communications services that enable high-quality voice, video and unified communications for businesses and contact centers. IntelePeer customers can rapidly and cost-effectively transition to IP-based communications, improving their return on investment on communications equipment and services, and federate their global networks. For more information visit: www.intelepeer.com and follow on Twitter.