Helpshift Strengthens Executive Bench and Continues to Grow, Becoming Leading CRM Solution for Mobile Applications

Mobile Customer Relationship Management Company Scaling Fast; Increases Revenue by 500% Since Series A Funding Last Year and Welcomes New Chief Revenue Officer

SAN FRANCISCO--()--Helpshift, the first CRM solution built specifically for mobile applications, today announced it has exceeded its revenue growth by 500% since closing its series A funding of $10M last year. The Company also announces the appointment of Kevin Grant, seasoned enterprise and mobile executive from AT&T and Boku, as Chief Revenue Officer, to advance Helpshift’s efforts in enterprise sales.

“I am extremely proud of Helpshift’s success thus far, and am excited about our future,” said Abinash Tripathy, founder and CEO of Helpshift. “The sky’s the limit and we have big plans for the rest of the year. Our focus is to keep growing the product and our position in the market. We’re thrilled to welcome Kevin to the executive team; his extensive client list and wealth of experience in the mobile space will only increase our current rate of success.”

Helpshift is an in-app customer engagement platform that enables businesses with mobile apps to improve customer experience, drive higher ratings, and increase retention. Helpshift's SDK allows companies of any size to have a direct in-app conversation with their customers. To date, Helpshift is installed on more than one billion devices and serves 300+ million mobile customers monthly, resulting in 70 percent faster resolution times. Just two years ago, Helpshift began as a small group of engineers in India and a small sales team in San Francisco. Helpshift now has a team of more than 50 engineers in India, and well-established account management, finance, customer success, sales, and marketing teams in San Francisco.

With the addition of Kevin Grant to the Helpshift roster, the company is poised to continue its rapid growth. Grant’s experience working with Enterprise and Mobile industries will help solidify Helpshift’s customer base and triumphs in the market.

“Helpshift’s approach to mobile CRM is truly revolutionizing the customer service industry,” said Grant. “It’s a great opportunity for me to work with such a smart group of leaders and engineers who are changing how merchants think about mobile customer care. I’m enthusiastic about the future of Helpshift, and look forward to helping our clients prioritize an amazing customer experience for their consumers. I love win-wins!”

More About Kevin Grant

Grant is a veteran in the wireless and mobile industries with more than 20 years of experience in executive and management roles. Prior to joining Helpshift, Grant was GM of Boku—a leading mobile payments player—that grew to cover over 4 billion consumers across 60+ countries under his leadership. Grant managed partners like Facebook, Sony, and Electronic Arts during his tenure. Grant also served as VP of Sales for MobiTV, where he brought live TV to millions of users via direct deals with all the tier 1 US Mobile Operators. He credits AT&T for allowing him to hone his sales skills while managing their datacom business for all of Northern California.

About Helpshift

Helpshift is an in-app customer engagement platform that enables mobile apps to improve customer experience, drive higher ratings, and increase retention. Helpshift is installed on more than 1 billion devices worldwide and is used by some of today's largest mobile app companies. The platform features a number of major benefits for app publishers and users by improving customer experiences, driving higher app ratings and user retention, and saving time and money in the support of apps. Helpshift has raised $13.2 million and is backed by Intel Capital, True Ventures, Visionnaire Ventures and Nexus Venture Partners. To learn more about Helpshift, visit https://www.helpshift.com and follow @helpshift on Twitter.

Contacts

NRPR Group
Nicole Rodrigues, 650-815-5069
Nicole@nrprgroup.com
or
Helpshift
Devin Turner, 216-906-8736
devin@helpshift.com
Amanda Niklowitz, 408-813-5478
Amanda@helpshift.com

Release Summary

Helpshift, the first CRM solution built specifically for mobile applications, today announced it has exceeded its revenue growth by 500% since closing its series A funding of $10M last year.

Contacts

NRPR Group
Nicole Rodrigues, 650-815-5069
Nicole@nrprgroup.com
or
Helpshift
Devin Turner, 216-906-8736
devin@helpshift.com
Amanda Niklowitz, 408-813-5478
Amanda@helpshift.com