Research and Markets: Telecoms Customer Care Systems: Worldwide Market Shares 2014-2015

DUBLIN--()--Research and Markets (http://www.researchandmarkets.com/research/qqmq4j/telecoms_customer) has announced the addition of the "Telecoms Customer Care Systems: Worldwide Market Shares 2014" company profile to their offering.

This report provides an insight into which vendors are leading in the customer care systems market for the telecoms industry, and provides profiles of the leaders and upcoming vendors.

The integration of analytical capabilities, as well as social media customer service solutions, into customer care system vendors' offerings is opening up this market for industry-specific applications, and is a driver for improving customer experience.

This Market Share Report Provides:

- Detailed market share data for the customer care systems market overall, as well as four sub-segments:

-- Customer relationship management (CRM)

-- Customer interaction

-- Subscriber management

-- Device management

- A year-on-year comparison of the market shares in 2013 and 2014

- A summary of key market developments in the market overall and each sub-segment

- Detailed profiles of 27 vendors in this market, and summaries of other players.

Companies Mentioned

- Alcatel-Lucent

- Amdocs

- Avaya

- Brand Embassy

- Brite:Bill

- Comverse

- Conversocial

- CSG International

- Dimelo

- Ericsson

- Genesys

- Hewlett-Packard

- Huawei Technologies

- innoPath

- Mformation Software Technologies

- Microsoft

- NetCracker Technology

- Nokia Networks

- Oracle

- Orga Systems

- Pegasystems (Pega)

- Redknee

- salesforce.com

- SAP

- Synapse Mobile Networks

- UXP Systems

- Vlocity

For more information visit http://www.researchandmarkets.com/research/qqmq4j/telecoms_customer

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Sector: Telecommunications and Networks

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Sector: Telecommunications and Networks