IRVING, Texas--(BUSINESS WIRE)--NEC Corporation of America (NEC), a leading technology integrator of advanced IT, communications and networking solutions, today announced that TMC, a global, integrated media company, has named NEC’s UNIVERGE Contact Center as a 2015 CUSTOMER Contact Center Technology Award winner presented by CUSTOMER Magazine.
“Congratulations to NEC for being awarded a 2015 CUSTOMER Contact Center Technology Award. NEC’s UNIVERGE Contact Center solution has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement.”
The tenth-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
“Our primary focus has always been our customer and we build that principle into the core of our technology that shapes the user interface and navigation of our contact center solution,” said Larry Levenberg, VP of NEC’s Enterprise Division. “We know the importance of customer service and support manifests itself on a day to day basis in contact center solutions and this award is recognition that we are doing a great job. We are very pleased to receive this award from CUSTOMER Magazine that validates the customer facing advantages of our solution.”
Results of the 2015 CUSTOMER Contact Center Technology Award will be published in the July/August edition of CUSTOMER Magazine.
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