ROSEVILLE, Calif.--(BUSINESS WIRE)--Direct Technology, the makers of ECaTS, announced today the introduction of Power ECaTS, a reporting solution integrated specifically with Intrado’s call handling portfolio of products, including Intrado VIPER® and Power 911®. Intrado, a leading provider of 9-1-1 technology solutions and a subsidiary of West Corporation, worked closely with Direct Technology on an Intrado-specific version of Direct Technology’s Emergency Call Tracking System platform which leverages the power of Intrado’s technology to provide a reliable and scalable reporting technology.
Power ECaTS is a purpose-built, i3-ready reporting service that includes ACD and Agent information along with Intrado-exclusive ECaTS reports, making it unique in the marketplace. Power ECaTS provides Intrado customers MIS data, a baseline collection of Text and TTY reports and Intrado custom reports enabling detailed analytics and reporting on all aspects of PSAP operations.
“We are excited to partner with ECaTS in the development of an enhanced reporting system for gathering important 9-1-1 data and analyzing call statistics in an efficient, cost-effective manner for the public safety community,“ said Paul Guest, Director – Product Management, Intrado.
Power ECaTS is provided as a software-as-a-service model and contains a comprehensive collection of standard reports and capabilities augmented by a robust ad hoc reporting user interface and a suite of optional custom reports and modules.
“Both companies have a long-standing history of collaboration to bring best-in-class Public Safety intelligence and 9-1-1 call handling services to an industry that demands standardized monitoring, reporting and accountability tools,” said Christopher Duxler, Operations Director of ECaTS.
ECaTS is a business intelligence and analytics platform developed exclusively for the 9-1-1 industry. A number of states, counties and individual PSAPs have adopted ECaTS to provide secure, real-time analytics and Public Safety Intelligence with one simple click. We are proud to be the catalyst of change in the adoption of this technology and continue to pursue the utilization of methodologies and tools that will make 9-1-1 more streamlined, effective, and cohesive. For more information, visit www.ecats911.com.