FREMONT, Calif.--(BUSINESS WIRE)--Milestone Technologies today announced the arrival of its Platform Engineering Services: a comprehensive set of Milestone branded IT solutions that enable companies to optimize their networks’ performance.
Key among Milestone’s Platform Engineering Services is its Network Operations Center (NOC), an intelligent cloud-based ITSM platform that eliminates identification delays and speeds resolution. This hybrid NOC assures that your network is performing at optimal levels by quickly providing engineers with actionable data using strategic automation that they can then use to resolve problems.
Milestone’s Next Generation NOC, powered by SumoLogic and ServiceNow, is built on their Integrated Information Technology Service Management (ITSM) platform. The resulting ITSM platform automates numerous data triage processes by isolating, organizing, and tracking prioritized information, providing nearly instantaneous identification of network threats and ensuring NOC resources are devoted to resolution development.
“When it comes to acting on problem detection, you can’t waste any time,” said Jay Preston, Vice President of Sales and Engineering, Milestone Technologies. “We give highly-skilled IT professionals instant access to actionable data, so they can focus on their core competencies. This enables you to focus on your business.”
Milestone’s NOC, with its automated processes, improves productivity while decreasing operational costs, unlike the majority of NOC’s that still require highly-skilled employees to wade through information searching for actionable data. When employees do this kind of triage it delays identification and resolution, increases human error, and drains operational expenses.
Strategic automation allows NOC employees at every level to be more productive. For instance, this solution allows data triage technicians to identify chronic problems, and collaborate with colleagues to establish countermeasures.
“We help Milestone’s clients gain a competitive edge by responding to alerts and events that are critical and keep networks operating,” said Bruno Kurtic, Sumo Logic Founding Vice President of Product and Strategy. “We do this by streamlining event detection and remediation services into one elegant solution.”
About Milestone Technologies
Milestone Technologies, headquartered in Fremont, Calif, was founded by Prem Chand in 1997. The company provides customized IT solutions to some of the world’s most well-known companies. Milestone is a global company with 1,700 employees serving clients in the U.S., Europe, Asia, and Canada.