ENGLEWOOD, Colo.--(BUSINESS WIRE)--CSG Systems International, Inc. (NASDAQ: CSGS), a global provider of interactive transaction-driven solutions and services, today announced that it has extended its relationship with Charter Communications, a leading broadband provider and the nation’s fourth largest cable provider, to provide residential billing and customer care services through December 31, 2019.
Currently, CSG provides its end-to-end, pre-integrated customer care and billing solution for all of Charter’s existing residential customers. The extended five-year contract provides the framework for Charter to consolidate additional customers that it may gain through acquisition activities onto CSG’s billing solution. Charter will also deploy elements of the new CSG Ascendon® platform to better manage customer profiles, preferences, and interactions.
“Charter has transformed its business over the past several years to deliver the exceptional customer experience that it takes to compete in today’s digital market,” said Peter Kalan, president and chief executive officer of CSG International. “We have worked closely with Charter to ensure that its customer care and billing systems are strategically aligned with this transformation and we look forward to the next phase of driving increased customer satisfaction, revenues and profits as they continue to grow.”
About CSG International
CSG Systems International, Inc. (NASDAQ:CSGS) is a market-leading business support solutions and services company serving the majority of the top 100 global communications service providers, including leaders in fixed, mobile, and next-generation networks such as AT&T, Comcast, DISH, Orange, Reliance, SingTel Optus, Telecom New Zealand, Telefonica, Time Warner Cable, T-Mobile, Verizon, Vivo, and Vodafone. With more than 30 years of experience and expertise in voice, video, data, and content services, CSG International offers a broad portfolio of licensed and Software-as-a-Service (SaaS)-based products and solutions that help clients compete more effectively, improve business operations and deliver a more impactful customer experience across a variety of touch points. For more information, visit our website at www.csgi.com.