ATLANTA--(BUSINESS WIRE)--Organizations are increasingly using their enterprise content management solutions to support business-critical applications. To address these changing dynamics, global provider of ECM application management solutions, Reveille Software, released the “ECM Insights and Truths” infographic.
A compilation of industry statistics, the infographic reveals a lack of in-depth visibility into these business-critical ECM applications’ components, processes, and service levels.
“The infographic clearly reveals that ECM applications are essential to business operations; however, the majority of organizations still lack tracking, performance measurement, usage trends, and service levels in the way they do for other mission-critical applications,” said David Gibson, chief operating officer of Reveille. “Without this type of ECM management visibility, customers are not optimizing their ECM investment.”
The infographic also shows the recent business trend to focus more initiatives on improving customer experience, while identifying that many organizations still rely heavily on end-users to report ECM performance issues.
“By compiling statistics from industry associations and leading ECM analysts, the infographic supports what we’ve heard from customers for years– ECM applications are complex and require purpose-built application management to ensure application service levels and user performance,” continued Gibson. “Without in-depth visibility of ECM processes, components and actual use activity, it’s impossible to obtain the detailed information required for proactive, preemptive ECM application management.”
Reveille provides ECM application management for EMC® Documentum®, EMC Captiva®, EMC® InfoArchive™, EMC Document Sciences® xPression® and Microsoft® SharePoint®. By monitoring both the application platform and transactions by actual end-users, Reveille can notify key personnel when pre-defined performance thresholds are met and even automatically make repairs.
Reveille will exhibit at EMC World, booth 605, from May 4-7, 2015. At the conference, the company will also participate in InfoArchive Consortium Meet-Ups.
The infographic is available online, reveillesoftware.com/blog/industry-reports/infographic-ecm-insights-and-truths/.
About Reveille Software
Reveille Software™ enables clients to manage business critical content by helping IT find issues first and fix them fast. Built for enterprise content management (ECM), document capture, and enterprise file sync & share (EFSS), Reveille proactively identifies, diagnoses and repairs issues automatically while preventing downstream errors. With sophisticated end user reporting and dashboards, business and IT managers gain deep insight to make better decisions and improve overall performance. Unlike other application performance management solutions, Reveille’s unique ECM focus and easy-to-use, pre-configured wizards install in days and are simple to maintain. Based in Atlanta, Ga. and founded in 2000, Reveille Software is used by more than 400 organizations worldwide, including 200 Fortune 500 companies. For more information, visit ReveilleSoftware.com.
EMC, Documentum, Captiva, InfoArchive, and xPression, are registered trademarks or trademarks of EMC Corporation in the United States and other countries. All other trademarks herein are the property of their respective holders.
