SYDNEY--(BUSINESS WIRE)--IR (ASX:IRI), the leading global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems, today announced its full support for the AudioCodes Mediant family of Session Border Controllers (SBCs) and Media Gateways. IR Prognosis for Unified Communications (UC), utilizing Voice Quality 360°, now allows for customers to track calls and interactions across AudioCodes SBCs, allowing for comprehensive management of UC in real-time.
The AudioCodes Mediant family of SBCs is an industry-leading line of versatile IP communications platforms which serves as one of the primary voice-enablement platforms for Microsoft® Skype for Business (formerly known as Lync™). Since the implementation of SBCs like AudioCodes has become an industry best practice in order to deliver connectivity and ensure security, IT teams and network managers now need to obtain visibility across their entire multi-vendor ecosystem. By partnering with IR, AudioCodes customers can now fully utilize Voice Quality 360° in order to pinpoint and eradicate quality issues, enabling a flawless user experience.
“With the rollout of Skype for Business and Microsoft’s vision of universal communications, more organizations will rely on SBCs to handle their voice and video interactions,” said Darc Rasmussen, CEO of IR. “AudioCodes, with their Mediant product line, will play a key role in facilitating and securing these interactions. We are thrilled to bring IR’s expertise in experience management to AudioCodes customers who are looking to enjoy the benefits of universal communications.”
Driven by the capabilities of Voice Quality 360°, Prognosis for UC gives AudioCodes customers the ability to track calls and interactions across all network layers, routers, devices, multi-vendor technologies and applications in addition to their Mediant SBCs. Voice Quality 360° serves as a key component of UC environments for companies that are looking to deliver seamless, reliable and high quality customer interactions.
“Our Mediant Session Border Controllers have been gaining significant market share and are ranked at the top of Enterprise SBC market,” said Nimrode Borovsky, Vice President of Marketing at AudioCodes. “Our customers need tools to help them get the visibility required to operate their large scale global networks, and IR Prognosis gives them the capabilities they look for.”
IR will be showcasing Prognosis in action at UC Expo, April 21-22, 2015, London, England. John Hand, the company’s Global Microsoft Alliances Director, will present The Four Measures for Success with Skype for Business. His session will take place in the Communications Network & Security Theatre at 14:40 GMT on April 21.
IR is the corporate brand name of Integrated Research Limited (ASX:IRI), the leading global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems. More than 1000 organizations in over 60 countries—including some of the world’s largest banks, airlines and telecommunication companies rely on IR Prognosis to provide business critical insights and ensure continuity-critical systems deliver high availability and performance for millions of their customers across the globe. For further information on IR, visit www.ir.com.