New Bomgar Remote Support Offers Secure Cloud Deployment, Expands Chat and Point of Sale (POS) Support

  • New Bomgar Secure Cloud offers full functionality of the Bomgar Remote Support solution with the flexibility of a cloud deployment.
  • Bomgar Remote Support 15.1 further improves support performance with enhanced chat, expanded point of sale (POS) system support, and more.

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JACKSON, Miss.--()--Bomgar, a leader in secure remote support and access management solutions, today released Bomgar Remote Support 15.1, which includes expanded platform reach, improved manageability, and new capabilities that streamline the support experience. The release also introduces the Bomgar Secure Cloud, which allows support organizations to take full advantage of all of the capabilities and security benefits of Bomgar Remote Support within a flexible cloud deployment model.

“Fast and effective issue resolution is the driving goal for most support organizations,” said Troy Harrison, VP of product management at Bomgar. “With Bomgar Remote Support 15.1 we’re enabling support organizations to chat with customers more efficiently, connect to more of their systems, and streamline their workflows so they can more quickly troubleshoot and resolve issues. We are now offering our enterprise remote software via the new Bomgar Secure Cloud, giving customers the access features and security they need, coupled with the deployment and pricing model they may want.”

The Bomgar Secure Cloud offers unique segmentation capabilities that give companies the flexibility of a cloud solution without compromising security. It expands Bomgar’s secure deployment options, which include physical and virtual appliances that help enterprises satisfy regulatory requirements and maintain security. The Bomgar Secure Cloud offers more environmental segmentation than is available with traditional software-as-a-service (SaaS) deployments, as each customer is allocated a single-tenant virtual appliance with dedicated resources that keeps data separated by customer. The Bomgar Secure Cloud is an optimal choice for enterprises looking to lower infrastructure costs, lessen the load on IT personnel, and improve support delivery while still maintaining security.

Bomgar Remote Support 15.1 also includes enhancements that improve support performance and manageability, such as:

  • Enhanced Chat: Increase support performance by more effectively handling multiple concurrent chat sessions.
  • Bomgar Link: Launch remote support sessions from any external application through an embedded link.
  • Extended Canned Scripts: Allow end-users and customers to see scripts run by the support tech.
  • RDP File Copy: Leverage Bomgar’s RDP integration to transfer files between the tech and endpoint using the copy and paste paradigm.
  • Microsoft Windows POSReady Support: Access Windows POSReady 7 devices using a certified support platform.

“The latest version of Bomgar is very user friendly and helps us to meet compliance standards,” said Jonathan Young, IT analyst at Members Exchange Credit Union and a Bomgar 15.1 Early Adopter. “Having Bomgar allows our IT department to be more efficient from a centralized location and not have to run between branches for software troubleshooting and installations.”

For more information about Bomgar Remote Support or to request an evaluation, please visit www.bomgar.com.

About Bomgar

Bomgar connects people and technology securely, providing leading remote support and privileged access management solutions that strengthen security while increasing productivity. Bomgar solutions help support and security professionals improve business performance by enabling secure, controlled access to nearly any device or system, anywhere in the world. More than 9,000 organizations across 65 countries use Bomgar to deliver superior support services and manage access to valuable data and systems. Bomgar is privately held with offices in Atlanta, Jackson, Washington D.C., Frankfurt, London, Paris, and Singapore. Visit Bomgar at www.bomgar.com, or on Facebook, Twitter, LinkedIn, and Google+.

Contacts

Bomgar Corporation
Elizabeth Hulsey
Public Relations Specialist
770-407-1812
ehulsey@bomgar.com

Contacts

Bomgar Corporation
Elizabeth Hulsey
Public Relations Specialist
770-407-1812
ehulsey@bomgar.com